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Kudos0

I keep getting logged out by Norton security "due to inactivity."

Posted: 01-Sep-2023 | 6:22PM · 16 Replies ·

Every time I log in to Norton website and click on a link to check my dashboard, I immediately get the circle saying "signing off" and then I get the sign-in screen with a message saying 

Your security is important to us. You've been logged out due to inactivity or an expired session. Please sign in below.

Problem is, there has been NO inactivity. I am getting so tired of this. I tried resetting my browser, as recommended by another user, but that does nothing. I am still getting logged off. I can do nothing on my account. 

Labels: My Norton, Windows 10

Replies

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 01-Sep-2023 | 6:35PM · Edited: 01-Sep-2023 | 6:41PM · Permalink

fwiw ~ 

Re: When signing into my account it immediately signs all stating your being signed out due to prolonged inactivity.

https://community.norton.com/en/comment/8543522#comment-8543522

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 02-Sep-2023 | 5:13PM · Permalink

Are there any ad blocker extensions or VPN active on the browser? If so disable them and retry. Have you tried a secondary browser to see if there is a setting causing this on the main browser you were using? 

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 03-Sep-2023 | 3:41PM · Permalink

I tried different browsers. Turned off VPN. Turned off ad blocker. Reset browser settings to be sure I got everything. Nothing has worked. I still get kicked off.

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 03-Sep-2023 | 3:50PM · Permalink

Curious, what browser extensions? 

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 03-Sep-2023 | 5:47PM · Permalink

I had an ad blocker, a shopping coupon extension (Rakuten), Pinterest, Nielsen Netsight, and Norton's browser extensions. All are turned off.

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 03-Sep-2023 | 6:13PM · Edited: 03-Sep-2023 | 6:31PM · Permalink

Date and time are properly set on your computer?
Maybe, something is removing browser cookies?
Norton Tracking Cookie Scan = Ignore?

Is this the "Norton website" -> https://my.norton.com/extspa/dashboard/Home

I've never seen the message:
<< Your security is important to us. You've been logged out due to inactivity or an expired session. Please sign in below. >>

Can you post a pic. 

How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 03-Sep-2023 | 6:15PM · Edited: 03-Sep-2023 | 6:48PM · Permalink

L Hamm:
I tried different browsers. Turned off VPN. Turned off ad blocker. Reset browser settings to be sure I got everything. Nothing has worked. I still get kicked off.

I had an ad blocker, a shopping coupon extension (Rakuten), Pinterest, Nielsen Netsight, and Norton's browser extensions. All are turned off.

Can you setup and test https://my.norton.com/extspa/dashboard/Home from a new default profile on Chrome.  

Resetting Google Chrome to clear unexpected issues
https://forums.malwarebytes.com/topic/258938-resetting-google-chrome-to-clear-unexpected-issues/

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.  
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 
Please allow all Norton pages content in order to provide the best experience possible.
https://community.norton.com/en/comment/8539594#comment-8539594 

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 03-Sep-2023 | 6:53PM · Permalink

All: One thing that may be an issue or part of it is, is the OP logged into the computer under an account with Admin credentials? If so, create a fresh TEST account on Windows with admin privileges, reboot and test account login under that profile. If that succeeds the issue is with the original Windows admin account.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 04-Sep-2023 | 1:32PM · Permalink

This is the page: My Norton - Login | Manage, Download or Setup an Account

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 04-Sep-2023 | 1:45PM · Edited: 04-Sep-2023 | 1:50PM · Permalink

Sorry, I've never seen the message:
<< Your security is important to us. You've been logged out due to inactivity or an expired session. Please sign in below. >>

Can you setup and test Sign In from a new default profile on Chrome.  
https://my.norton.com/home/index

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 05-Sep-2023 | 9:09AM · Permalink

How do I make a new default profile on Chrome?

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 05-Sep-2023 | 10:26AM · Edited: 05-Sep-2023 | 10:35AM · Permalink

L Hamm:

How do I make a new default profile on Chrome?

Add a new profile

  1. On your computer, open Chrome.
  2. At the top right, click Profile 
  3. click Add.
  4. click "Continue without an account"
  5. name account
  6. Done

Or, click Guest

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 05-Sep-2023 | 10:34AM · Edited: 05-Sep-2023 | 10:37AM · Permalink

as test: Chrome - Guest profile - Sign In here https://my.norton.com/home/index

after xx minutes inactivity/expired session

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 05-Sep-2023 | 12:37PM · Edited: 05-Sep-2023 | 12:41PM · Permalink

as test: Chrome - Guest profile - Sign In here https://my.norton.com/home/index

after ~15 minutes inactivity

after ~26 seconds

Kudos0

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 12-Sep-2023 | 9:50AM · Permalink

Hi @L Hamm

Please post progress.  
R U still getting logged out by Norton security "due to inactivity."?

Thanks

Kudos1 Stats

Re: I keep getting logged out by Norton security "due to inactivity."

Posted: 30-Sep-2023 | 4:43AM · Permalink

My answer is based on  https://community.norton.com/en/comment/8543522#comment-8543522

Turning "Dragon Web Extension for Chrome" off worked for me.

- Go to the three dots in the top right corner

- Select "Extensions"

- Select "manage extensions

- Turn off "Dragon Web Extension / Dragon Web Extension for Chrome

= = = = = = = =

Text from https://community.norton.com/en/comment/8543522#comment-8543522

14-Jun-2023

I can confirm that as per AIFHB's post the problem appears to be with the Dragon Dictation web extension.  I was able to login on a Windows 10 PC using Google Chrome.  However, I could login on a different PC also running Windows 10 and Google Chrome. The difference between the two machines is one had Dragon Dictation on and the other did not.

In Google Chrome, go to the three dots for the pull down menu, select settings - Extensions - manage extensions and switch off your Dragon extension whichever version you are running.  After switching it off, go back to your Norton tab and try to login. At this point I was able to log straight in and access My account fully.

After I logged out I was going to switch the extension back on. However, I am using Dragon voice dictation to type this now, with the extension still switched off. So I won't even bother turning it back on, unless it is specifically required in the future.

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