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Kudos0

I need contact address to send complaint letter

I need an address to send a complaint letter.  I paid for the same service twice last year. I renewed my subscription April, 2016 but they kept sending me messages that my computer was not protected so I bought a subscription again in November.  I am old and tend to forget stuff.  I did the live chat, Lyzajenn canceled Norton 360 but did not credit my account for the 3 years I paid for.  I want to send BBB and the main office a letter regarding this matter.

Replies

Kudos0

Re: I need contact address to send complaint letter

Kudos0

Re: I need contact address to send complaint letter

How can I stop you from sending me messages to renew my subscription?  Like I said, I am old and very forgetful.  I can not afford to pay for the same product multiple times.  Please stop preying on your customers!  Please remove me from your advertising lists.

Kudos0

Re: I need contact address to send complaint letter

How can I stop you from sending me messages to renew my subscription?  Like I said, I am old and very forgetful.  I can not afford to pay for the same product multiple times.  Please stop preying on your customers!  Please remove me from your advertising lists.

Kudos0

Re: I need contact address to send complaint letter

Hello MariaTH

I'm going to try and put you in contact with a Norton Employee.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

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