I renewed and my norton utilities doesnt work
Posted: 30-Jan-2022 | 3:36PM · 1 Reply · Permalink
Bought a new key for this year, ran it through, my Utilities doesnt work anymore. I called Norton for over a week and all I heard was "technical error, wait 3 hours and try again" Well I waited for over a week and tried back 5 times with the same excuses. What do I have to do? The support for Norton has gone way down hill. I WILL NOT allow my Pc to be taken over either I can handle it its not that complicated. With these days idc NO. So now what?
Re: I renewed and my norton utilities doesnt work
Posted: 30-Jan-2022 | 5:26PM · Permalink
There have been some changes to the offering of Norton Utilities Premium, NUP. It seems that the inclusion of NUP with a subscription Automatic Renewal is being withdrawn. So new 360 subscriptions will no longer get the free NUP. Buying a new key is not the same as using Automatic Renewal. That is considered a new subscription.
Had you just used the auto renew on your old subscription, you would have been able to continue the free NUP you had.
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