I renewed and my norton utilities doesnt work

Bought a new key for this year, ran it through, my Utilities doesnt work anymore.  I called Norton for over a week and all I heard was "technical error, wait 3 hours and try again"  Well I waited for over a week and tried back 5 times with the same excuses.  What do I have to do?  The support for Norton has gone way down hill.  I WILL NOT allow my Pc to be taken over either I can handle it its not that complicated.  With these days idc NO.  So now what?


Accepted Solution

Re: I renewed and my norton utilities doesnt work

There have been some changes to the offering of Norton Utilities Premium, NUP. It seems that the inclusion of NUP with a subscription Automatic Renewal is being withdrawn. So new 360 subscriptions will no longer get the free NUP.  Buying a new key is not the same as using Automatic Renewal. That is considered a new subscription.

Had you just used the auto renew on your old subscription, you would have been able to continue the free NUP you had.

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