I see server error when I switch to Secure VPN section on my Norton 360 mobile app
Posted: 19-Apr-2022 | 10:21AM · Edited: 04-May-2022 | 7:08AM · 5 Replies · Permalink
Hi Community Souls
I'm using Norton 360 on my Android 12 phone.
When looking at the VPN section, I immediately get an error message at the foot of the page stating "Server Error! Please try again later".
I am using Auto VPN and this is currently "OFF" as I am using a secure private WiFi connection - OK, this is good as VPN is set to Auto VPN, and has chosen to be inactive.
Is the above error the result of the fact that Audo VPN has selected "OFF" as its state, or is this something else?
If this is as a result of the Auto VPN being "OFF", then why that type of error, it's not a good message.
Given that I do not have the Android application "Norton Secure VPN : Wi-Fi Proxy" installed, does this make a difference?
Is this application a diferent function, and not necessarily needed?
Are the two "VPN" flavours related, do I have to have both installed, or can the lack of the Android application "Norton Secure VPN : Wi-Fi Proxy" be OK and the Norton 360 VPN work OK in its own right?
Do I have to have both!
[Edit: Calrified the subject]
Re: I see server error when I switch to Secure VPN section on my Norton 360 mobile app
Posted: 21-Apr-2022 | 2:28PM · Permalink
Try going into Android Settings - Apps. Scroll to the 360 app and clear the app cache and app Data. Restart the device. This will reset your 360 to a trial version. To get the full version back, open the 360 app, then tap Sign In to log into your Norton Account. Enter your Norton Account information and you should have the full version again.
Then test to see if things work properly.