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Kudos0

I thought Norton Screen Care was free (for one device) for renewing members

Hi, I just tried to sign up my daughters iPhone for screen care. I installed the app but when I tried to activate the service it said I needed to pay $3.99/month. I thought this was an included service for new Norton 360 subscribers.

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Kudos0

Re: I thought Norton Screen Care was free (for one device) for renewing members

The ScreenCare service is free after your first renewal of a Norton subscription. The renewal must be using Norton's renewal process and does not count if you purchase a new product key from any source and use that to extend your protection. 

Of course the renewal price is usually much higher than purchasing a new product key. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: I thought Norton Screen Care was free (for one device) for renewing members

Norton Screen Care

No extra cost* to you
A Protection Plan covering cracked screen repair for one mobile phone is included at no extra cost to you after automatically renewing your qualified subscription.

Mobile phone screen repair reimbursement at no extra cost* for our members

Offer available only to members enrolled in an active automatically renewing subscription

Confirm your subscription is active on the My Subscriptions tab. Once your subscription auto-renews, you’ll be eligible to receive the Norton Screen Care Offer. Not available or valid in Florida and Wyoming.

Norton Screen Care is offered at no extra cost as a benefit for members after their subscription has auto renewed.*

Note: Huawei phones are not eligible for the Norton Screen Care Offer due to restrictions administered by the U.S. Department of Commerce.

*Important subscription and pricing terms, offer details and disclosures here

  • As long as you are enrolled in a qualifying auto-renewing subscription, the Protection Plan is provided at no cost to you for a single device and protects against one covered Failure during the term of your subscription. This loyalty offer may be changed or removed at any time.
  • You must download the app and register a single device to the Protection Plan within your qualifying subscription term, and at least 60 days prior to the term’s end. Coverage is subject to a 30 day waiting period.

https://us.norton.com/norton-screen-care 

FAQ: Norton Screen Care
https://support.norton.com/sp/en/us/home/current/solutions/v130789673