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Kudos0

I upgraded from my existing NIS08 to NIS09,and then it tells me "unable to activate" WHAT?

Okay, so I have a pretty simple issue here, that ends up being pretty complicated. So, I found out today that NIS2009 was out, so I thought "Hey, I'll upgrade from 2008 to 2009, it usually works fine after all". Uh-oh. I was wrong. I mean, the installation went pretty well and everything seems to work better than on the 2008 version. It's just that, well, the product key I bought two months ago, well... it doesn't seeem to work anymore. It tells me that I "have exceeded the number of allowable installations using this product key"... what? I bought this key two months ago!  And NIS2008 was working fine until now, and it's not like I did anything to my machine between uninstalling the 2008 version and installing the 2009 version. So...why? It's telling me to either buy a new key, which I refuse to do since I JUST bought one, or to send my product back along with a printable internet form for verification, which seems to be a very long process, especially the last PHYSICAL copy of NIS I own is the 2006 version, and that version is sitting around in a drawer that is approximatively 11 hours away from here (and no, I am not kidding, I don't move everything along with me when I move to the university). So... am I done for or what? I DID reformat my computer and changed my HDD (at the same time) shortly after buying this new license, but why would it be alright for the 2008 version and not 2009 is beyond me...

Replies

Kudos0

Re: I upgraded from my existing NIS08 to NIS09,and then it tells me "unable to activate" WHAT?

Hi Kelmster,

 

  As you said in the beginning, it is really a pretty simple issue. This issue happens if the activation count of your product key has exceeded it's limit( May be because you have changed your hard drive and you have reformatted your PC).

 

 Contact customer service by using the link Tech Support. They will reset the count for your product key and then you can activate your Norton product. I am sure they will not take more than 10 minutes to resolve this issue.

 

You can also contact then by using the One Click Support option in your Norton interface. Open Norton product>Help And Support>One Click  Support

 

 

Kudos0

Re: I upgraded from my existing NIS08 to NIS09,and then it tells me "unable to activate" WHAT?

Hi Kelmster

Sorry to hear you have this problem. So when you try to activate with your key, it tells you that you have exceeded the number of allowable installations? So, your version of NIS 2008 only has one license? I guess that somehow Norton thinks you have already a running NIS product using your key. Did you install NIS on another system as well? If not, are you sure you have completly removed NIS 2008 from your system? 

Kudos0

Re: I upgraded from my existing NIS08 to NIS09,and then it tells me "unable to activate" WHAT?

Thanks for the answers people. i'm heasitating to contact support as I don't want to call/get called after a chat... I have only a cell phone right now and don't want an insane phone bill at the end of the month. Still, I will contact them if I need to.

And yes, this is the only computer where NIS2008 WAS installed. And it should be uninstalled now, since NIS2009 was supposed to take care of that. However, Symantec's server seems to disagree and might think that I somehow have two NIS products working on the same machine at the same time or something. This never happened to me before, and I've been doing this for years now, so this leaves me wondering. Maybe Symantec is now more careful with re-activations?

Kudos0

Re: I upgraded from my existing NIS08 to NIS09,and then it tells me "unable to activate" WHAT?

Hi Kelmster,

Try going to this link which can synchronize your product with the Symantec Subscription server.

Message Edited by Phil_D on 09-16-2008 04:47 PM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: I upgraded from my existing NIS08 to NIS09,and then it tells me "unable to activate" WHAT?

Hi Kelmster,

 

 Only the support people will be able to reset the activation count of the product key.So I suggest you to contact them. I do not think they will call you back or you will have to call them for this. You can chat with them using the One Click Support option.

Kudos0

Re: I upgraded from my existing NIS08 to NIS09,and then it tells me "unable to activate" WHAT?

Kelmster,

I did not read your post correctly. If it is indeed an "exceeded activation limit", then my suggestion will probably not help and you should follow Vineeth's advice and have the activation reset via live chat.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: I upgraded from my existing NIS08 to NIS09,and then it tells me "unable to activate" WHAT?

Okay, so yeah, I had to contact support, and it was fixed really quickly (I don't know what's this all about honestly about Symantec's supposed bad support, but I got good support everytime I had to contact them...). Anyway, thanks anyway guys for your suggestions xD

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