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Kudos0

I want to get a refund for all my subscriptions

Posted: 01-Apr-2022 | 5:00PM · Edited: 26-Apr-2022 | 5:22AM · 2 Replies ·

I want to get a refund for all my subscriptions under the Norton 60 day refund policy.  Norton make it virtually impossible.  Am I best to contact the relevant IT ombudsman to have the Norton service removed in Australia?  Why can't I actually email or talk to a real person in Australia?  I'm not impressed that my wishes to remove an automatic renewal was changed without my direct permission.

[Edit: Calrified the subject]

Labels: Refund, Subscription

Replies

Kudos0

Re: I want to get a refund for all my subscriptions

Posted: 01-Apr-2022 | 5:03PM · Edited: 01-Apr-2022 | 5:29PM · Permalink

Norton Official Support is via Chat or Phone.  No Email.

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Australia

Australia

Kudos0

Re: I want to get a refund for all my subscriptions

Posted: 01-Apr-2022 | 5:12PM · Edited: 01-Apr-2022 | 5:32PM · Permalink

Norton provides subscription terms on product page...your location: for example: Australia

*Important Subscription, Pricing and Offer Details:

  • Your subscription begins when your purchase is completed (or otherwise, when your payment is received). You must download and install on each device, or complete enrollment to get protection. 
  • By subscribing, you are purchasing a recurring subscription which will automatically renew after the first term.
  • The price quoted today is valid for the first term of your subscription. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance.
  • You can cancel your subscription at my.norton.com or by contacting Member Services & Support. For more details, please visit the Refund Policy.
  • Your subscription may include product, service and/or protection updates and features that may be added, modified or removed subject to the acceptance of the License and Services Agreement.

https://au.norton.com/ 

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