Solved.
Kudos0

I was not asked for a credit card to activate my Norton 360 subscription

Posted: 18-May-2022 | 11:54AM · 5 Replies ·

Hello.

I have a question: last year, when I updated Norton Security, I was asked for my credit card data, so that the product could be activated. I don't have a credit card, so I used a virtual one, a service provided by my bank. Then, after the activation, I cancelled the automatic subscription.

Today, I was installing Norton 360, to substitute the obsolete Norton Security, and I was not asked for my credit card to activate the product. For me it is fine and I prefer it this way. I just want to know if this is normal and everything is fine with the subscription: aparently yes, because on the Norton 360's main window there is the information that there are 366 days remaining.

Can someone clarify this situation for me, please? Thanks.

Labels: Activation, Windows 7
Accepted Solution
Kudos0

Re: I was not asked for a credit card to activate my Norton 360 subscription

Posted: 19-May-2022 | 9:58AM · Edited: 19-May-2022 | 10:06AM · Permalink

rick17:

Hello,
yes, automatic renewal is off and I have no billing profile.
I'm from Portugal and I acquired Norton 360 in a local store.

Hey, your local acquired license is activated sans payment method.  
Maybe, license activated in-store?
Be happy.  I appreciate your confusion/concern.  
Maybe, new Portugal/EU rules.  IDK

  • Portugal

*Important subscription, price and offer details:

  • Your subscription will start when the purchase is completed (or when your payment is received). You must download and install on each device or complete enrollment for protection.
  • When you subscribe, you purchase a recurring subscription that will automatically renew after the initial period.
  • The price shown today will be valid for the initial period of your subscription. After this period, your subscription will be charged with the monthly or annual renewal price here. The price is subject to change, but we always send a notification email in advance.
  • Can cancel your subscription in my.norton.com or by contacting Customer Services and Services and Support. For more information, see the Refund Policy.
  • Your subscription may include product updates, service and/or protection and features that may be added, modified or removed in accordance with the acceptance of the License and Services Agreement.
  • The number of compatible devices allowed in your plan is essentially for personal or home use only. It is not intended for commercial use. If you encounter problems adding a device, contact Customer Services and Support.

2 Promise Virus Protection: To be eligible, you must have an eligible subscription with automatic renewal. If an expert can't remove the virus from your device, you may receive a refund based on the price actually paid for the current term of your eligible Norton subscription. If you have a package (an eligible NortonLifeLock subscription purchased along with another NortonLifeLock offer or a third-party offer), your refund will be limited to the Manufacturer's Suggested Price only for your eligible subscription for the current period, and may not exceed the total amount paid for the package. Any discounts or refunds received will be deducted from the refund, and shipping and handling costs and applicable taxes will also be deducted, except in certain states and countries where shipping and handling costs and taxes are refundable. The refund does not apply to virus damage. See norton.com/virus-protection-promise to get all the details.

https://pt.norton.com/products/norton-360-deluxe

Contact Norton Support - Portugal
https://support.norton.com/sp/pt/pt/home/current/solutions/v71088540

View Accepted Solution in Context

Replies

Kudos0

Re: I was not asked for a credit card to activate my Norton 360 subscription

Posted: 18-May-2022 | 12:08PM · Edited: 18-May-2022 | 12:22PM · Permalink

Curious, does your Norton account include payment method. 

Please check your Norton account to confirm....Automatic Renewal Off....and no billing information. 
https://my.norton.com/extspa/account/subscriptions

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal....with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account....with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Curious, what's your geo-location/country? 
Curious, how you acquired new Norton 360 subscription?

Norton Community does not have access to your Norton account, subscription details nor payment method.  
Please discuss your subscription concerns/questions via Contact Norton Support

as far as I know for United States

Norton subscriptions are recurring term subscriptions.  Norton subscription requires user account and user payment method for recurring subscription service.  Virus Protection Promise requires user activate automatic renewal.

Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.

* Important Subscription, Pricing and Offer Details:

  • Your subscription begins when your purchase is completed (or otherwise, when your payment is received). You must download and install on each device, or complete enrollment to get protection. Special offer(s) may expire at any time at NortonLifeLock's discretion.
  • By subscribing, you are purchasing a recurring subscription which will automatically renew.
  • The price quoted today is valid for the offered introductory term. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance.
  • You can cancel your subscription here, or by contacting Member Services & Support at 844-488-4540. For more details, please visit the Refund Policy.
  • Your subscription may include product, service and/or protection updates and features that may be added, modified or removed subject to the acceptance of the License and Services Agreement.
  • The number of supported devices allowed under your plan are primarily for personal or household use only. Not for commercial use. If you have issues adding a device, please contact Member Services & Support.

2 Virus Protection Promise: To be eligible, you must have a qualifying subscription that is automatically renewing. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from NortonLifeLock purchased with either another offering from NortonLifeLock, or a third party offering), your refund will be limited to the Manufacturer’s Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See norton.com/virus-protection-promise for complete details.

https://us.norton.com/products/norton-360-deluxe

Kudos0

Re: I was not asked for a credit card to activate my Norton 360 subscription

Posted: 19-May-2022 | 9:44AM · Permalink

Hello,

yes, automatic renewal is off and I have no billing profile.

I'm from Portugal and I acquired Norton 360 in a local store.

Accepted Solution
Kudos0

Re: I was not asked for a credit card to activate my Norton 360 subscription

Posted: 19-May-2022 | 9:58AM · Edited: 19-May-2022 | 10:06AM · Permalink

rick17:

Hello,
yes, automatic renewal is off and I have no billing profile.
I'm from Portugal and I acquired Norton 360 in a local store.

Hey, your local acquired license is activated sans payment method.  
Maybe, license activated in-store?
Be happy.  I appreciate your confusion/concern.  
Maybe, new Portugal/EU rules.  IDK

  • Portugal

*Important subscription, price and offer details:

  • Your subscription will start when the purchase is completed (or when your payment is received). You must download and install on each device or complete enrollment for protection.
  • When you subscribe, you purchase a recurring subscription that will automatically renew after the initial period.
  • The price shown today will be valid for the initial period of your subscription. After this period, your subscription will be charged with the monthly or annual renewal price here. The price is subject to change, but we always send a notification email in advance.
  • Can cancel your subscription in my.norton.com or by contacting Customer Services and Services and Support. For more information, see the Refund Policy.
  • Your subscription may include product updates, service and/or protection and features that may be added, modified or removed in accordance with the acceptance of the License and Services Agreement.
  • The number of compatible devices allowed in your plan is essentially for personal or home use only. It is not intended for commercial use. If you encounter problems adding a device, contact Customer Services and Support.

2 Promise Virus Protection: To be eligible, you must have an eligible subscription with automatic renewal. If an expert can't remove the virus from your device, you may receive a refund based on the price actually paid for the current term of your eligible Norton subscription. If you have a package (an eligible NortonLifeLock subscription purchased along with another NortonLifeLock offer or a third-party offer), your refund will be limited to the Manufacturer's Suggested Price only for your eligible subscription for the current period, and may not exceed the total amount paid for the package. Any discounts or refunds received will be deducted from the refund, and shipping and handling costs and applicable taxes will also be deducted, except in certain states and countries where shipping and handling costs and taxes are refundable. The refund does not apply to virus damage. See norton.com/virus-protection-promise to get all the details.

https://pt.norton.com/products/norton-360-deluxe

Contact Norton Support - Portugal
https://support.norton.com/sp/pt/pt/home/current/solutions/v71088540

Kudos0

Re: I was not asked for a credit card to activate my Norton 360 subscription

Posted: 22-May-2022 | 12:25PM · Permalink

Yes, during the purchase, the store employee tell me to wait because she was going to do something. I didn't understand what is was then, but I now think she probably activated the license.

Thank you.

Kudos0

Re: I was not asked for a credit card to activate my Norton 360 subscription

Posted: 22-May-2022 | 1:20PM · Edited: 22-May-2022 | 1:28PM · Permalink

rick17:

Yes, during the purchase, the store employee tell me to wait because she was going to do something. I didn't understand what is was then, but I now think she probably activated the license.

In US...store scans box barcode to allow license to be activated due to shoplifting concerns.  
Maybe, store also activates license.  
If store activates license.  I guess clock starts with in-store activation. 
Maybe, you can ask store what happens in-store. 
1) Barcode scanned to allow activation?
2) Barcodes scanned to allow and activate license?

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