Solved.
Kudos0

I'd like to cancel and get a refund for my autorenewal

Posted: 22-Apr-2022 | 11:19AM · Edited: 12-May-2022 | 5:55AM · 3 Replies ·

I have tried several times to cancel your service, but its worse than finding a NEEDLE in a haystack.   We were hacked in February into the $1000 and we have had norton for years..... but it took over a month to even get an email from you, which was not helpful.    Your help center people were clueless and could say nothing but "oh so sorry".   Your service did not provide nothing for us in our loss... other than "oh so sorry", you didn't even catch the scam on our accounts.... so what good is your service?   You have made it most difficult to contact you, let alone file a complaint or claim.  I am not sure how you are able to stay in business.  So please cancel ours subscriptions. 

[Edit: Calrfied the subscription]

Labels: Subscription, Uninstall

Replies

Accepted Solution
Kudos0

Re: I'd like to cancel and get a refund for my autorenewal

Posted: 22-Apr-2022 | 11:33AM · Permalink

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription. 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Kudos0

Re: I'd like to cancel and get a refund for my autorenewal

Posted: 22-Apr-2022 | 11:34AM · Edited: 22-Apr-2022 | 11:43AM · Permalink

Busterboots:

I have tried several times to cancel your service, but its worse than finding a NEEDLE in a haystack.  So please cancel ours subscriptions. 

Norton Community does not have access to your Norton account, subscription/s nor payment information. 
Please Contact Norton Support regarding your subscription/s. 

Please clarify what "service" you want to cancel? 
Please clarify what "subscriptions" you want to cancel?

Norton 360 without LifeLife plan?
Norton 360 with LifeLock plan?
LifeLock stand-alone plan?

Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

You may cancel Automatic Renewal Service.  

When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

After cancelling your recurring subscription, your subscription will not automatically renew.  Your protection will continue through the end of your current paid term. 

After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  Your protection will continue through the end of your current paid term.

Kudos0

Re: I'd like to cancel and get a refund for my autorenewal

Posted: 22-Apr-2022 | 11:43AM · Edited: 22-Apr-2022 | 11:48AM · Permalink

Busterboots:
We were hacked in February into the $1000 and we have had norton for years..... but it took over a month to even get an email from you, which was not helpful.    Your help center people were clueless and could say nothing but "oh so sorry".   Your service did not provide nothing for us in our loss... other than "oh so sorry", you didn't even catch the scam on our accounts.... so what good is your service?   You have made it most difficult to contact you, let alone file a complaint or claim.

Maybe, you have Norton 360 with LifeLock plan subscription or you have LifeLock stand-alone plan subscription?


Have you tried:

LifeLock by Norton Contact Information
QUESTIONS? 1-800-416-0599
https://www.lifelock.com/about/contact/

https://www.lifelock.com/ - 1-800-416-0599 

LifeLock Customer Service - 1-800-LifeLock - 1 (800) 543-3562
LifeLock Identity Theft Protection services - 855-993-1976
Cybersecurity department for Lifelock - 800-745-6061

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers

Twitter Norton Support
https://twitter.com/NortonSupport

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