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Posted: 30-Apr-2022 | 10:27AM · Edited: 04-May-2022 | 5:11AM · 6 Replies · Permalink
Hi All,
I want to cancel my subscription to Parent control and get a refund. However, I cannot send a request for that to Norton website. The Chatbot on the website simply does not work. And there is no other way to cancel it.
Dear Norton, please cancel my subscription and refund the money.
Regards,
User: v2vx8n8z5t
Posted: 30-Apr-2022 | 10:50AM · Edited: 30-Apr-2022 | 10:50AM · Permalink
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
When you stop your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
It typically takes a few hours from your request for the change to take effect.
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
After cancelling your recurring subscription, your subscription will not automatically renew. Your protection will continue through the end of your current paid term.
Posted: 30-Apr-2022 | 10:51AM · Permalink
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Contact Norton Support ->
Chat Support: Chat Now
Phone Support: View local phone numbers
regarding Chat Support: Chat Now
Please allow all Norton pages content.
Please turn off ad blocker and VPN.
Chat Support -> Please review:
https://community.norton.com/en/comment/8522626#comment-8522626
Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
regarding Phone Support: View local phone numbers
Please allow all Norton pages content.
Please turn off ad blocker and VPN.
Please share your geo-location/country.
Maybe, I can post Norton Support phone number, if you want?
Are you United States?
Twitter Norton Support
https://twitter.com/NortonSupport
Posted: 01-May-2022 | 6:37AM · Permalink
Thanks for the response.
However non of the ways you described is working.
The chatbot does not connect you to a live agent, instead, it advises you to call the number +1 877 294 5365. A live agent cannot write down your account details (seems like intentionally misspell your email) or find your account. After 10 min of struggling with writing down your email address, they ask you to provide your credit card details for verification (doesn't it look like a social engineering scam?!!). Anyway they could not find my account. Looks Norton has the only one strategy for dealing with customers - scam and spam.
Completly disappointed by the company and its applications.
Posted: 01-May-2022 | 7:27AM · Permalink
https://support.norton.com/sp/en/us/home/current/contact-phone
Just tried it myself and it works as expected. It will give you a case number and a phone number to support.
Posted: 01-May-2022 | 8:20AM · Permalink
Leo1984:However non of the ways you described is working.
https://community.norton.com/en/comment/8527739#comment-8527739
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