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Kudos0

ID safe back up

I asked earlier about a problem I was having with Live Update.  It was recommended that I may have a corrupted Norton program and I should uninstall/reinstall at website.  I was told I should back up my ID safe before I do.  How do I do that? Also, at one point Norton always updated automatically, but for the last year it won't.  I have had to do manual everything on it even thought settings is for auto update.  TIA for all your help.

Replies

Kudos0

Re: ID safe back up

It looks like using the uninstall/reinstall worked.  Thank you.

Kudos0

Re: ID safe back up

If you are using an online vault, you should already have backups of your ID Safe vault.  Check in your Documents folder in Windows Explorer. Look for a folder called Norton Identity Safe Backups. In that folder you should see a folder with your email address. That folder contains your vault backups that you can use to restore your vault if it becomes corrupt.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: ID safe back up

That auto backup feature does not work with the new ID Safe WebExtension.

If your open the online vault through IE 11 or through the Norton GUI it will work.

Jim 

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