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Kudos0

ID safe crashes on Android

Am using ID safe on android for a long time but for last 1 month its getting crashed after login. To resolve same have tried to log out completely and then login on it and then on vault but the only way to make it work is to uninstall and install it again.But again after some time it starts crashing even after fresh installation. Also tried to uninstall, remove all cache/ junk files but still problem persists. Android version : 5.0.2 Handset : Asus Zenfone 2 Laser 5.5

Replies

Kudos0

Re: ID safe crashes on Android

This issue is already known and Norton is working on a fix.

See this thread   https://community.norton.com/en/forums/norton-id-safe-password-36-always...

A work around seems to be to set up PIN access to your vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: ID safe crashes on Android

An update has been released for this issue.

See   https://community.norton.com/en/comment/7020611

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: ID safe crashes on Android

@Prashanth pandey, can you please update whether the issue has been resolved for you after our update.Thank you.

Kudos0

Re: ID safe crashes on Android

Thanks Team, the issue has been resolved now.

Kudos0

Re: ID safe crashes on Android

Thank you @prashantpandey. Issue can be closed as its been resolved.

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