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Kudos0

ID Safe doesn't work with programmatic log-ins

I am finding as websites migrate to programmatic logins (e.g. Ruby on Rails, as Norton apparently itself is), so that often ID Safe doesn't work.

Does anyone know if and when Norton will update the ID Safe to work with programmed logins?

ID Safe is one of the reasons I'm keeping Norton 360, but may rethink if it doesn't work well anymore.

Thanks and regards,

Ron

Replies

Accepted Solution
Kudos0

Re: ID Safe doesn't work with programmatic log-ins

Someone has to let Norton know there is a problem with a given login. You can report the site to the ID Safe team from your product.

Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: ID Safe doesn't work with programmatic log-ins

Thanks! I appreciate the response.

Regards,

Ron

Kudos0

Re: ID Safe doesn't work with programmatic log-ins

Hello Ron

I hope it worked for you  If it did work, could you please mark the post which solved it for you.?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: ID Safe doesn't work with programmatic log-ins

I will, with whatever results I get when I go to the culprit sites. I haven't yet used the Report an Issue function yet.

Essentially, the troublesome forms seem to reject text not manually keyed in. Some are new implementations to formerly functioning forms.

Thanks for the help.

Regards,

Ron

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