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Kudos0

ID Safe password Issue

I downloaded the mobile version of Norton identity safe so I could use it in the same manner that I use it on my laptop. However, today when I went to login, I use the same password that I use to access ID safe on my computer and it continues to say "incorrect password". I went to my computer and double checked the password (although it wasn't necessary because I use it every day and know it by heart)...I was typing the correct password. Also, when I clicked on the "forgot my password" link, it simply said it does not store password information and the only fix is to change your vault password on your computer, which I would rather not do.

Has anyone else run into this issue and, if so, were you able to find a fix or a workaround?

Thank you

Replies

Kudos0

Re: ID Safe password Issue

I downloaded the mobile version of Norton identity safe so I could use it in the same manner that I use it on my laptop. However, today when I went to login, I use the same password that I use to access ID safe on my computer and it continues to say "incorrect password". I went to my computer and double checked the password (although it wasn't necessary because I use it every day and know it by heart)...I was typing the correct password. Also, when I clicked on the "forgot my password" link, it simply said it does not store password information and the only fix is to change your vault password on your computer, which I would rather not do.

Has anyone else run into this issue and, if so, were you able to find a fix or a workaround?

Thank you
Kudos1 Stats

Re: ID Safe password Issue

I failed to mention that I am using an iPhone 5.
Kudos0

Re: ID Safe password Issue

 Are you facing the issue with Norton account login or with Vault password?

Kudos0

Re: ID Safe password Issue

After downloading Norton Idsafe App, Is this the first time you try to login to Norton account and vault , facing incorrect password message. 

OR 

You are using Norton Idsafe App earlier and by today when you try to login, you see Incorrect password message