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Kudos0

id safe will not fill att email login

win7, 64bit, ns2015,firefox38.o.5        after recovering from ns22.5 update, i finally was able to recover my local vault after being able to connect to norton server.  all my logins i tested auto-filled correctly except my att email account. it just refuses to fill. even after manually entering my info i get no prompt to save info.  this ns22.5 update has been a pain in the xxx.  any ideas or help will be greatly appreciated. thanks

Replies

Kudos1 Stats

Re: id safe will not fill att email login

Pleas check ID Safe > ask to save is on.  I forget exact verbiage.

Delete problem credentials.  Clear browser cache n' cookies.   Reboot.  Migrate to site.  Manual enter credentials.
Note: If you're are saving cookies for other sites.  Please try delete cookies related to ATT. 

Kudos0

Re: id safe will not fill att email login

I have had this issue since the debacle - with Amazon & PayPal. No password fill; no prompt to save after manual entry.

Kudos0

Re: id safe will not fill att email login

I too am having this issue.  I noticed it after the last Norton Toolbar update in Chrome.  Had Norton Chat help me reset Chrome and then toolbar..same issue.  Cleared my history and cookies and same issue persists.  Other sites password auto fills.  Also deleted it from Vault and reset and saved it again and still problem persists.  Something happened since last Norton Toolbar update in Chrome...at least that's when it started happening for me. 

Kudos0

Re: id safe will not fill att email login

richfed,     my amazon login works as it should-don't have paypal     im sure we are not the only ones having this problem.  the no fil seems to be random

Kudos0

Re: id safe will not fill att email login

It seems to me that it affects secure log-in sites ... not all ... but those are the ones I tend to have issues with. All these sites worked fine with IS before the disaster patch. I used NRT to remove. Rebooted. Got the latest full download from my account. I use IE 11.

Kudos0

Re: id safe will not fill att email login

FWIW ~ I just checked IE11.  Norton account (https) auto fill and open OK.  v22.5

Kudos0

Re: id safe will not fill att email login

Identity Safe auto fills just fine when I use IE11...including ATT mail lognon.  It doesn't work in Chome for ATT mail login for some strange reason.  Other secure logon websites in Chrome using Identity Safe work okay..just not ATT.  Started for me with last Norton Toolbar update in Chrome.  

Kudos0

Re: id safe will not fill att email login

my id safe worked great before 22.5 update. i use firefox, but i just tried to open att email- with ie11 -no fil. i did as you- ran nrt, downloaded and installed from norton acct, could not get back in to norton acct till the next day -servers went down. i've been a norton user for over 10 yrs and i know it can be a pain at times. i kept norton removal tool on my desktop all those years until i upgraded to ns2015..its back on there now. main reason i never used norton ghost, when you needed to uninstall norton, you had to uninstall ghost too. as much as i like id safe, i think i will take a hard look at keepass and some of the other password managers just to seperate this function from norton. i don't want to do this-just saying.  everyone on this forum has always been very helpful and i hope a solution can be found.  thanks

Kudos0

Re: id safe will not fill att email login

looks like win10 edge browser is going to have built-in password manager.  

Kudos0

Re: id safe will not fill att email login

I believe I am have the same issue of what everyone else is having below is what I been getting: and I want to know what is going on too.

 Server error

We're working to resolve an issue that prevents us from completing your request. Try again later.(-2147024891)

Kudos0

Re: id safe will not fill att email login

Well I guess I spoke to soon about ATT.net  mail login on IE11.  Norton ID Safe does not auto fill ATT.net mail login window on both Chrome and IE11.  All other passwords on safe/secure login websites work fine. A very perplexing issue to say the least.  I can login to my yahoo mail and  ATT account with ID safe auto fill... but not ATT.Net mail.  I noticed a patch for Norton Toolbar was released 6/18 but haven't tested to see if it resolved this issue. This problem just started for me late last week.  I did not get the withdrawn Norton update release of 22.5 and still have 22.2.  I don't know if the faulty 22.5 release is related to this or not. 

Kudos0

Re: id safe will not fill att email login

on my xp, ns2015-22.2, ff38.0.5, id safe opens att email login. the xp machine was not offered the 22.5 update. but i think there was an ns engine update. now, since last friday's ns engine update, sandboxie 4.19.3 closes with an error message   ( delete sandbox default box-could not move sandbox folder out of the way )  this machine was working great until last friday's norton updates.  i just don't understand how these updates screwed up id safe.  thanks

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