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Kudos0

Idenity Safe turns off regularly

After I log into Identity Safe it all works fine.  If I leave my computer for a few hours or overnight it shuts down and I have to log back in again.  Is it suppose to work like this?  It never shut down before unless I did a restart.  It would be up for weeks at a time.  Now it's everyday, sometimes 2-3 times a day I have to log back in.  Very annoying!!!

Replies

Kudos0

Re: Idenity Safe turns off regularly

Hi bjkaufman,

Please check your settings on the following Security Tab within ID Safe Settings.  Is it possible that setting has changed without you knowing it?

Kudos0

Re: Idenity Safe turns off regularly

How do I get to this screen?

Kudos0

Re: Idenity Safe turns off regularly

Click on the three dots on the Norton Toolbar and select Open Identity Safe Settings and then go to the Security Tab

Kudos0

Re: Idenity Safe turns off regularly

OK, found it.  this is how mine is setup, see attachment.  Do I have to make any changes?  Every so often, maybe once a day) I also get a message on the tool bar in the (Vault Cell) that system restart is required.

File Attachment: 
Kudos0

Re: Idenity Safe turns off regularly

No changes needed - as your current setting should not cause your situation.

You can try to go to Help (on main page of Norton Product), then select Get Support and see if that fixes anything and if it does, then wait and see if it happens again.

You have not mentioned which Norton Product and version you are using (or if using the Stand Alone Identity Safe), so that info along with your default browser would enable us to better assist you.  If the Get Support does not help, then you may need to run the Norton Remove and Reinstall Tool - if you are not on the Stand Alone version. 

Kudos0

Re: Idenity Safe turns off regularly

Yank, I think there is an extra tab in the IDSS, so they must have a Norton Security program installed.

Cheers.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Idenity Safe turns off regularly

Krusty13:

Yank, I think there is an extra tab in the IDSS, so they must have a Norton Security program installed.

Cheers.

Now that you mention it - ABOUT in the IDSS!   Excellent catch!   

Kudos0

Re: Idenity Safe turns off regularly

I went to "Get Support" and ran the program, and it came back as OK.

I ran the "Norton Remove and Reinstall Tool" and the vault still closes at random. 

I am using  Norton 360  version: 22.6.0.142

Browser:  IE 11

Kudos0

Re: Idenity Safe turns off regularly

Sorry to hear that the Remove and Reinstall Tool did not help any. 

The next step is usually a more thorough cleaning prior to reinstall.   I'd suggest a Control Panel removal of N 360, running of the Norton Removal Tool and then the reinstall.

Kudos0

Re: Idenity Safe turns off regularly

yank:
Krusty13:

Yank, I think there is an extra tab in the IDSS, so they must have a Norton Security program installed.

Cheers.

Now that you mention it - ABOUT in the IDSS!   Excellent catch!   

Maybe check that there is not a Stand Alone install on the system. Check Control Panel - Programs to see if you have a separate listing for Norton Identity Safe. If you do, uninstall that. It will not affect your vault that will still be available from your Norton security program.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Idenity Safe turns off regularly

I have tried all the above ideas including the Control Panel removal of N 360. I have completely uninstalled Norton and Identity Safe and reinstalled everything using the Norton program. It all solved the problem for a few days, but Identity Safe is now back to closing out several times a day. It is really annoying.
Kudos0

Re: Idenity Safe turns off regularly

Is there anyone from Norton that reads these forums that can solve this problem?  I've had it since early this year.  I have followed all the suggestions suggested in this forum several times.  Nothing has worked.  Is it associated with using the new Windows 10?  I don't want any guesses, I want a solution.  Would appreciate an answer from someone from Norton.

Kudos0

Re: Idenity Safe turns off regularly

Can you post a screenshot of the settings page like Yank posted above so we can see what settings you have there?

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Idenity Safe turns off regularly

I already did that. Scroll up to my post on April 22, 2016.
Kudos0

Re: Idenity Safe turns off regularly

How are you using the computer during the day? ie Do you leave it for a period of time when your Windows user might get logged off? Then you have to log back into your Windows user. If this happens, it would count for Norton as different login sessions, so you would have to log back into ID Safe.

Things happen. Export/Backup your Norton Password Manager data.

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