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Identify Safe Login
I have not been able to open up my vault on my desktop computer all week. I also have a laptop which I tested and I was able to open the vault so it must be something with my desktop. Here is what happens (sounds like same as other users). I select Logins in Norton Internet Security. A box opens asking for my email address and password. I enter both and receive an Error – Failed to log in to your Norton Account. Please check the supplied credentials. I hit okay and the box comes back that asks for email address and password. These are still filled in from previous entry. I cannot close out this screen. When I hit the x – I hear a ring and nothing happens and it won’t go away. I have to contrl alt delete to exit this. I know the password is correct as I can go into Norton’s website with the password and email and I am able to log in. Again, on my laptop, I am able to sign into account and then it prompts for Vault password which it accepts and everything is ok. So apparently it is something with my desktop – any suggestions on how to fix this.