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Kudos1 Stats

Identifying PCs in Norton Management

I just renewed norton 360 and cannot identify between my desktop and laptop in norton management. One shows the new product activated and the other shows expired.

 I am unable to find where I can rename the two so they appear different in Norton Management window. I know I can edit in Norton Management but I do not know which device is which as they are both identified with my "name - Windows 7" ?

Replies

Kudos1 Stats

Re: Identifying PCs in Norton Management

I just renewed norton 360 and cannot identify between my desktop and laptop in norton management. One shows the new product activated and the other shows expired.

 I am unable to find where I can rename the two so they appear different in Norton Management window. I know I can edit in Norton Management but I do not know which device is which as they are both identified with my "name - Windows 7" ?

Kudos0

Re: Identifying PCs in Norton Management

Hi skiingmann, and welcome. In Norton Management, if you click on the devices tab next to the Trash can icon, there is an edit icon.

You can click on those, to rename the appropriate device.

Underneath that is your product details. You should be able to check your active products there.

Any problems and you could try Support, who should be able to help you if required.

http://www.norton.com/chat

Windows 10 Home X 64
Kudos4 Stats

Re: Identifying PCs in Norton Management

Hi skingmann,

Turn off your laptop!  Leave it off until Norton Management updates the status of the Laptop (by not showing it as Online).  In the mean time, your desktop should display Online.  Thus with the laptop off (not showing Online) and the desktop on (showing Online), you will know which "name-Windows 7" system is which. 

Once you got that figured out, you will be able to use the Pencil Icon F4E suggested to change the name of the appropriate system.

Kudos0

Re: Identifying PCs in Norton Management

thanks for the reply. I tried this with the desktop and then the laptop. Nortons showed both items as the same device?? Surely there must be a part of Nortons that will allow the device name to be changed on the device which will reflect in Norton management?

I even tried renaming the laptop and waiting for Norton Management to detect the change. It still comes up as the same device name?

Very frustrating for a simple problem.  Maybe time to contact support as I do not want to remove the devices and reinstall although it appears tempting to do this. Most likely the devices will appear again as the same name.

Thanks

Kudos1 Stats

Re: Identifying PCs in Norton Management

Hi skiingman,

Let me try to show you what I want you to look for:

Note this is on the My Devices Tab within Norton Management.

Below,  Bruce-Windows Vista is my laptop which is currently OFF line.

Damnyank-PC is my Win 7 desktop which is currently Online circled in RED

I asked before for you to :

"Turn off your laptop!  Leave it off until Norton Management updates the status of the Laptop (by not showing it as Online).  In the mean time, your desktop should display Online.  Thus with the laptop off (not showing Online) and the desktop on (showing Online), you will know which "name-Windows 7" system is which. "

Once you figure out which one is which, you can go to the one you desire to change the name of (I elected my Damnyank-PC

 by selecting the Pencil Icon circled in BLUE which opened the box the arrow points to so I could change the name and finish with an OK.

Hopefully this is clearer and  helps you.

Kudos2 Stats

Re: Identifying PCs in Norton Management

This approach of turning off devices to identify them is really LAME.  Norton could at least show you the identity of each computer by mac address or something.

Kudos0

Re: Identifying PCs in Norton Management

cyberibe:

This approach of turning off devices to identify them is really LAME.  Norton could at least show you the identity of each computer by mac address or something.

That's a work-around if you can't tell which of your installations is which .... I don't have a problem identifying which of mine is which since I gave them user friendly names, using the pencil, at the beginning. Once you do that you should have no problems afterwards. 

Hugh
Kudos0

Re: Identifying PCs in Norton Management

cyberibe,  have a look at System Information, if I remember correctly the name displayed in Norton Management is the User Name displayed there - unless of course you changed it there or in Norton Management.

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