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Kudos0

Identity Safe auto fill not working on Chrome

Autofill just stopped working about a day ago with Chrome. It continues to work fine with Internet Explorer. The Norton toolbar on Chrome looks normal. I can access my vault and see my logins, etc..  I confirmed that the autofill setting is checked for my logins. The problem is with all sites, not just a few sites. I'm on Windows 10 and the version of Chrome is 61.0.3163.91. Norton Identity Safe version is 1.0.5.  

I attached a screenshot of the Norton toolbar. Looks normal.

Any ideas how to get autofill back to working?

File Attachment: 

Replies

Kudos0

Re: Identity Safe auto fill not working on Chrome

I am having the same issue. No issues with Firefox, just Chrome. Norton Helpdesk fixed it for me when it happened earlier this year. Would love to know how to fix it myself and not have it happen at all.

Kudos0

Re: Identity Safe auto fill not working on Chrome

If one of us can get Norton Helpdesk to fix this we could post the solution here. 

Kudos0

Re: Identity Safe auto fill not working on Chrome

Kudos0

Re: Identity Safe auto fill not working on Chrome

I found a way to get Identity Safe to work again with Chrome. I disabled the Identity Safe extension I was using, version 1.0.5. Then I searched for Norton Identity Safe and added the current extension which is version 3.0.0.298. It works a bit differently but it does work. Now after opening the vault, I see the Norton icon in the username box for a page I want to be auto filled. I click the icon, select the username, and it fills.

I hope this helps.

Kudos0

Re: Identity Safe auto fill not working on Chrome

Hello Sharon

Some customers like the older version because it does more things. Others like the new version better. You can use either one, but please make sure you disable the version you are not going to use..

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe auto fill not working on Chrome

I actually prefer the older version. The whole purpose of this thread is that the older version no longer works for many of us with Chrome (Windows 10, Chrome 61.0.3163.91). Are you able to help troubleshoot getting version 1.0.5 to work in Chrome again? It just stopped working in September.  (Note - I did disable 1.0.5 when I switched to the newer version).

Kudos0

Re: Identity Safe auto fill not working on Chrome

Hello Sharon

I'll have to leave that to someone else. I don't use Chrome, so I have to leave that for someone else. I just knew what I had post in my last post..

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe auto fill not working on Chrome

(Note - I did disable 1.0.5 when I switched to the newer version).

If you want to use the older 1.0.5 version you should disable the new 3.0 and enable the 1.0.5 version.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe auto fill not working on Chrome

The whole purpose of this thread is that the older version, 1.0.5,  no longer works for many of us with Chrome.

So it would be pointless to go back to version 1.0.5.  It seems like people are posting here without reading from the top. Start here: https://community.norton.com/en/comment/7642971/

Kudos0

Re: Identity Safe auto fill not working on Chrome

The whole purpose of this thread is that the older version, 1.0.5,  no longer works for many of us with Chrome.

Understood. But did you check to see if you received the new 3.0 version? If so, having the two enabled could be causing your issues with the functionality in Chrome. That is why I suggested disabling the 3.0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe auto fill not working on Chrome

That was not the problem - I added the extension for the 3.0 version due to the fact that 1.0.5 no longer worked in Chrome. Now I am using 3.0 which does work in Chrome but I consider it a "work around" -  I much prefer 1.0.5.

Kudos0

Re: Identity Safe auto fill not working on Chrome

I have spent 2 hours last night and an hour today with Norton UN-HELP and the final comment both times is that Identity Safe will not work unless Norton 360 is installed.  But like most of you I can use it with Internet Explorer and Edge so I do not understand the issue other than it has to do with the links to Chrome.

I do not care what version works as long as I can get it working to Auto fill as that is such a huge time saver for me.

I am currently using Chrome Version 61.0.3163.100 (Official Build) (64-bit) and Identity Safe 1.6.0.297

I am on the verge of leaving Norton 100%, the lack of customer support is absolutely atrocious!!!!!!!!!!!!!!!!!!!!

Kudos0

Re: Identity Safe auto fill not working on Chrome

I am using the same version of Chrome as you are and do not have Norton 360 installed. I was able to get Identity Safe to work with Chrome as follows:

I disabled the Identity Safe extension I was using, version 1.xx - which stopped working with Chrome. Then I searched for Norton Identity Safe in Chrome extensions and added the later extension version which is version  5.0.0.347. It works a bit differently but it does work. Now after opening the vault, I see the Norton icon in the username box for a page I want to be auto filled. I click the icon, select the username, and it fills.

If you have any problems using this version maybe I can help, I'm getting used to it.

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