• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Identity safe cannot edit any logins

I keep running into this bug that does not allow me to edit my logins.  I need to update the password field and no matter what I do, I get "provided user name already exists".  In another thread it was suggested to change the 'tittle" but that does not work.  The only thing that works is to change the user name.  Then once you do, you can edit the entries.  It seems that they changed the format of the database and have corrupted something.  Any ideas on how to fix this or a workaround (without deleting the ID which is what the tech support says)?

Thanks.

Replies

Kudos0

Re: Identity safe cannot edit any logins

I just tried to change a password and got the same message. I will pass this up to Norton to have someone check this out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity safe cannot edit any logins

Thanks for reporting this, @granto

I'll pass this on to the team.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.