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Kudos0

Identity Safe Content Does Not Propagate to Other Computers

Shared between 3 computers, I have successfully used Identity Safe online with a Norton Account.  I changed the passphrase on the Identity safe and had difficulty finding a pass phrase that would work. After many tries, I think that I finally understood that I was entering a pass phrase that was too long. I finally got the the vault to work with a 20 character pass phrase which seems to be short enough to work.  In the process of changing the pass phrase, I had to reset the pass phrase ~5 times before finally getting pass phrase that would actually reopen the safe.

However now I encounter a new problem. I can reopen the vault on that one computer  where I set the passphrase and I see my passwords. I can  also see my passwords on https://identitysafe.norton.com/home. However when I open the password vault either of the  two other computers from the Norton toolbar, I am told  "No online profiles are synched with this user on this machine. Use Identity Safe Setup to Access or Create an Identity Safe Profile."  The Identity Safe was properly synching the Password Vault for this user was on all 3 computers and all 3 browsers (Chrome, Firefox, IE) for many months with the old pass phrase. What am I doing wrong? I have spent a significant amount of time trying to resolve this.

I do have the passwords backed up so I am not out of luck even if I have to start from scratch.

Thanks greatly in advance for any help.

Fred

Replies

Kudos0

Re: Identity Safe Content Does Not Propagate to Other Computers

Shared between 3 computers, I have successfully used Identity Safe online with a Norton Account.  I changed the passphrase on the Identity safe and had difficulty finding a pass phrase that would work. After many tries, I think that I finally understood that I was entering a pass phrase that was too long. I finally got the the vault to work with a 20 character pass phrase which seems to be short enough to work.  In the process of changing the pass phrase, I had to reset the pass phrase ~5 times before finally getting pass phrase that would actually reopen the safe.

However now I encounter a new problem. I can reopen the vault on that one computer  where I set the passphrase and I see my passwords. I can  also see my passwords on https://identitysafe.norton.com/home. However when I open the password vault either of the  two other computers from the Norton toolbar, I am told  "No online profiles are synched with this user on this machine. Use Identity Safe Setup to Access or Create an Identity Safe Profile."  The Identity Safe was properly synching the Password Vault for this user was on all 3 computers and all 3 browsers (Chrome, Firefox, IE) for many months with the old pass phrase. What am I doing wrong? I have spent a significant amount of time trying to resolve this.

I do have the passwords backed up so I am not out of luck even if I have to start from scratch.

Thanks greatly in advance for any help.

Fred

Kudos0

Re: Identity Safe Content Does Not Propagate to Other Computers

Hi,

Sorry for the issue you are facing.

Can you please try the below steps and check whether issue is getting resolved.

1) Launch browser and click on Identity Safe tool bar.

2) Click "Logout" link from the UI which will logout of Norton Account.

3) Reboot the machine.

4) Launch Browser click on Identity Safe tool bar.

5) Login to same Norton Account and check whether your vault is getting detected.

6) Repeat the steps 1 to 5, 4 or 5 times and check the behavior.

Kudos0

Re: Identity Safe Content Does Not Propagate to Other Computers

Yes after trying to login several time over several days it did eventually work and the password vault became available on the other machines but sure was frustating. During the entire process, I did not receive any error messages or indication as to what was going on.

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