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Kudos0

Identity Safe Does not [always] Fill with IE9

Using IE9, I have a number of sites where Identity Safe does not auto-fill. It fills at some but not all. Norton support suggested I switch to Mozilla, however all of my bookmarks are agganges/sorted/etc on IE. A pain to change!!

Replies

Kudos0

Re: Identity Safe Does not [always] Fill with IE9

Using IE9, I have a number of sites where Identity Safe does not auto-fill. It fills at some but not all. Norton support suggested I switch to Mozilla, however all of my bookmarks are agganges/sorted/etc on IE. A pain to change!!

Kudos0

Re: Identity Safe Does not [always] Fill with IE9


Frutti wrote:

Using IE9, I have a number of sites where Identity Safe does not auto-fill. It fills at some but not all. Norton support suggested I switch to Mozilla, however all of my bookmarks are agganges/sorted/etc on IE. A pain to change!!


Welcome,

I understand your frustration with the suggestion. The point behind it is to test Norton's reaction to the different browser. It might help them narrow down the cause of the problem and make it easier to fix. Noting firm here, just my guess.

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: Identity Safe Does not [always] Fill with IE9

hi

are you uesing 32 bit of IE 9 or 64 bit of IE 9?

Kudos0

Re: Identity Safe Does not [always] Fill with IE9

The problem does not lie with IE9 or Firefox, or Chrome. It is in Identity Safe! I recently upgraded to V6 of Norton 360 and I am experiencing the same problems. User names and passwords that were filled in under the previous version of 360 do not always get auto filled with V6. I contacted Symantec support and was first promised a fix in 1 -3 days. After waiting 3 weeks, I called them again and was then promised a fix in 7-10 days. After another 2 weeks and still no fix, someone from Symantec called and wanted the same website info that I supplied to the first person I contacted. I was then told that my problem would be sent to the development team with a high priority. My subscription expires in about 3 weeks and if this problem is not fixed by then, I do not plan on renewing. I consider the price of a product to include some type of support., not a bunch of empty promises.

Kudos0

Re: Identity Safe Does not [always] Fill with IE9

Hi Philipmarlowe,

I've sent you a Private Message ( icon on the top right portion of the forums). Please check this when you get a chance.

Thanks,

Senthil

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