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Kudos1 Stats

Identity Safe Extension Blanks Banks Webpage in Chrome

My US Bank webpage shows a blank screen after logging in.  All I see is white screen.  The information appears to be there since the mouse cursor changes as I move around the screen.  Chrome forum suggested disabling extensions to see if one of them was causing the issue.  It's Identity Safe tool bar.  I've had to stop using it.  Since I use a lot of different passwords, the Identity Safe tool bar is one of the main reasons I've selected Norton.  Anyone having similar issues?  If so, is there a fix? 

Replies

Kudos0

Re: Identity Safe Extension Blanks Banks Webpage in Chrome

Hello

Do you only have this issue at the Bank website? Have you tested it out by trying a different browser at that site? Are you sure it isn't a video driver issue?? If this only happens at the Bank site, why do you have to stop using the Toolbar?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe Extension Blanks Banks Webpage in Chrome

It's only this site.  Everything else works fine.  I don't use the Toolbar on any other browser so I can't comment on that question.  I stopped using the toolbar since I don't know what the issue is and I'm not sure if there are other things going on that I'm not seeing.  Don't need another ID theft issue.  In addition, my Keeper Security extension is working just fine.

Kudos0

Re: Identity Safe Extension Blanks Banks Webpage in Chrome

Hi cwarre9,

Navigate to the site you are having the problem with, then select vault is open, at the top in the Current Site block, select Options, then Report an issue with this site.  A new page will open and you can fill that in and Norton should get back to you in a few days with an answer.

Kudos0

Re: Identity Safe Extension Blanks Banks Webpage in Chrome

Same thing was happening to my mother in law. The US bank page would go blank after loading in Chrome. Tried the web page in Internet explorer and it worked fine. The fix for chrome was to make the toolbar NOT visible. (click on the (x) on the left side of the toolbar). The security vault is still open, and will still auto fill in passwords but the toolbar is invisible.   Did a Norton update, a Chrome update and a windows 10 update but still does not work when toolbar is visible.

Kudos0

Re: Identity Safe Extension Blanks Banks Webpage in Chrome

Hello

Please do what yank has mentioned in the post above. Have your mother in law do the same thing. If enough users complain about the same site, then I think that Norton will fix that issue.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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