Not what you are looking for? Ask the experts!
Identity Safe Glitch?
I installed NS v22 over my NIS v21 about 30 days ago. Everything has been working fine with no problems. All my settings and identity safe logons and passwords transferred and have been working great up until yesterday. I leave my PC on 24/7 but do restart it every few days.
Several times lately, when I open IE11, it shows my vault as being closed. When I click on it to enter my password, I get a message that I should create a password for my account with a warning that if I already have a vault, this will delete my current vault settings. It has a link to see if you have a vault already set up, which I click on and it does open a vault with all my settings. I can't get past this screen without shutting down my PC. After restart, when I open IE11, it shows the normal screen to enter your vault password. I do and it opens the vault. But at some later time, the vault is closed again and I go through the whole process of shutting down just so I can enter my current password.
I have never seen this "new screen" asking to set up an identity safe password before. I'm wondering if has something to do with my vault being transferred to the cloud?? It should be local. Or is this just a safety thing wanting me to reset my password every 30 days or so? Or is it a glitch? Any ideas on this?? Thanks.