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Kudos19 Stats

Identity Safe limited compatibility with Firefox - current status

January 25 2017 Update: 

Latest Norton Identity Safe 2.0.65 Add-on Update is now compatible with Firefox browser


July 7 2016 Update:

Work on the extension continues, still on track. See Tony's reply for some additional information. 


April 5 2016 Update:

We are continuing to work on a solution. See Athena's comment for detailed project information and mockups of the functionality.


March 17 2016 Update:

Hi everyone, it’s been a few weeks since the initial status update, and our team has heard your concerns and appreciate your feedback. We’re still on track for the August 2016 release. If things change, we will update this thread with the information. We are watching and working closely with Mozilla’s web extensions development plans – see Mozilla’s update here: Advantages of WebExtensions for Developers. Thanks again for your patience and understanding.



The limited compatibility of Identity Safe with Firefox has been a painful ongoing issue for several months. This isn’t an issue that’s being ignored, but until recently we haven’t been able to communicate much about our plans. The changes that Mozilla made to the Firefox browser and extensions forced us to evaluate our toolbar. Coupled with the upcoming changes in Windows, it became clear that we needed to perform some major rethinking on how our toolbar interacts with browsers. We now have a solid long-term plan to create a Norton Toolbar that will operate on IE, Edge, Firefox, and Chrome.  Building something that works on all 4 major browsers takes some time, but ultimately will help with the ever-changing browser extension limitations, and make it easier for customers to access their vault information.

That’s the tough decision we had to make – committing to building a better Norton Toolbar for the long-term, as opposed to a quick fix in the short-term. This doesn’t help you today, and I’m sorry. We’re looking to have compatibility available around August 2016, though it’s important to know that this is a general timeframe that may shift. We will share details as we get closer to a completed product. In the meantime, we hope you’ll stick around.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

Replies

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

MPSAN: Without a Local Vault option I may as well keep using LastPass! I use it now on Firefox but have kept my Local vault that I still use in Chrome and IE.

FWIW ~ for Firefox....
Try KeePass Password Safe with Extension for Local Vault.
Try Enpass for PC-Desktop Free with Extension for Local Vault.

Kudos2 Stats

Re: Identity Safe limited compatibility with Firefox - current status

For Norton to postpone Identity Safe fix for Firefox because they NOW have decided to roll out a version that will work universally across browsers because they want to cash in on Edge users is absurd.  There are no universal versions of plugins for all browsers- each has to be written for that individual browser, so in my opinion there is and has been no reason that Norton could not have put out a new compatible version for Firefox a  long time ago.

There recent announcement seems to me to just be more postponing because they don't want to invest enough money to fix Identity Safe for Firefox.  Since last November of 2015 we have been waiting, and it will be November 2016 and probably more excuses and no fix.

No other major software company in my experience would possibly take so long to write programs.  I just have zero trust in anything Norton says anymore.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

The issue, I think, is primarily WebExtensions, which is the future of Mozilla Add-ons, and is designed to aid developers in making their products usable across several browser platforms.  Any extension that would work with Firefox next year will have to be designed on the WebExtensions model, and will, as a result, also be easier to develop for other browsers as well.  This rebuilding of Identity Safe is something that cannot be avoided and, from other sources I have read, is not something that can be done quickly.  If you knew that cars would only run on hydrogen next year, you would not be redesigning gasoline engines at this point.

  https://blog.mozilla.org/addons/2015/08/21/the-future-of-developing-fire...

Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

Well, SendOfJive, I think the issue is that the switch to WebExtensions was known *at least* since August 2015, as your posted link makes clear, yet it took 7 months for Norton to acknowledge that fact.  That is just inexcusably poor customer service in my book.  Irrespective of whether the development timeline is justified, the withholding of this information for over half a year is not.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Be it as it may, what seems undeniable is the perceived unwillingness from Symantec's to be more transparent and upfront about the whole process. Beyond the very sporadic appearances of Tony Weiss and Athena and the vagueness and notable lack of specifics of their communications, a number of people (myself included) tend to be a little suspicious that some kind of less than pleasant surprise may be forthcoming. For example, they never said -- or even hinted -- that a local version of the new Vault feature would be available locally or that one could at least be made possible. And I wonder why. 

What news is Symantec leaving for last -- the good or the bad news? 

I wish I'm wrong, but I bet the odds are on the latter... So, as the old saying goes: Aim for the best but be prepared for the worst.

Good luck!

Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

I agree LinYu2; it strains credulity past the breaking point to believe that Symantec isn't already absolutely certain whether the Vault will have a local option.  Since I already renewed last fall, before the current timeline was announced, I'll still be hanging around until after August either way.  I wish they would at least have the common courtesy to tell us now.  Right now, I plan on ditching Norton, after 20+ years, before my next renewal because I'm quite certain that the vault - should it come to fruition in August - will be cloud only.  I hope I'm wrong, but I can see no reason for that simple question - asked so frequently - to be continually ignored other than Norton figures there's no upside to announcing, sooner than it must, that the functionality so many of us want will be eliminated.  If it were going to be available locally, they'd throw us that bone today to quell at least a bit of the angst, anger, and disillusionment so evident in this thread.

If after this year long debacle, Norton chooses to foist an unwanted cloud only option on us, then they are just not a company I'll be willing to patronize further.  There are good IS/AV packages out there today that are no longer the near-do-wells they once were, languishing in Norton's long shadow, and I'll spend my money there instead.  For those who would dismiss this as a mere fit of pique, I would point out that should my expectations come to pass, it's clear evidence that fora such as these are pointless as far as influence is concerned, and the only vote any of us have is with our feet and our wallets.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Whether your current Local Vault will be available in the new toolbar is up for debate but I highly doubt Symantec will give us back the option of creating a new Local Vault.  Sadly they do not seem interested in developing the feature for their paying customers, but those with NSS free from their Service Providers will likely maintain the ability the create a Local Vault. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

When Are they going to fix the Vault log in for Firefox ? its a pain having to copy & paste passwords in. It works fine on Explorer but I hate it. I prefer Firefox. This has been going on for long enough now. Please fix it

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Harrycrow - Instead of copying and pasting your logons and passwords why don't you use the option in Firefox to save them? It's a simple procedure. Select 'Tools' from the top task bar; select 'Security' and make sure the box next to 'Remember logons for sites' is checked. Firefox will then ask if you want to save each time you enter a new user ID and Password. Don't bother attempting to import your Norton Identity Safe - I (at least) could never get it to work. See the file I added below.

File Attachment: 
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hello Harrycrow

Please see the beginning of this Thread. It gives more information as it's a long thread now. It will give the Norton Employee Updates.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Krusty13 said:

Whether your current Local Vault will be available in the new toolbar is up for debate but I highly doubt Symantec will give us back the option of creating a new Local Vault.  Sadly they do not seem interested in developing the feature for their paying customers, but those with NSS free from their Service Providers will likely maintain the ability the create a Local Vault

 Hi Krusty,

Could you please elaborate a bit on what is NSS and/or why it may be a factor in creating a Local Vault?

I have been able to keep my Local Vault by following the workaround method used by many in this forum, as you know. I am aware, however, that the new baby is bound to have little in common with the old one, which leads me to my previously expressed doubts about the possibility of keeping that same procedure as a workaround.

And when one considers that Symantec never gave the users any hint to the contrary, I think we are well justified in suspecting that they will not change gears now, meaning they will follow what I consider the downhill slope they initiated a few years ago.

Sadly enough, these forums are a clear mirror of such decline. I'll be quite happy if you or anyone can still bring even a slight ray of hope...

Thanks.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hello LinYu2

NSS is Norton Security Suite which is the free Norton program given out by Comcast ISP. It's too early in the process that is going on now to know if the current workaround will work for the new toolbar. Unfortunately, in today's computer world, I am seeing many programs claiming to use the cloud more and more..

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hi @LinYu2,

Yeah, what floplot said  -  " NSS is Norton Security Suite which is the free Norton program given out by Comcast ISP ".

The difference being that there is no Norton account associated with NSS, so no Online Vault.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hello You Forgot

Do you want to make or ask a question?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

Hi floplot,

You Forgot did not forget to post, I guess he forgot to be civil...  

Oh, well... 

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Well, If I had NOT remembered to be civil, i would not have edited out the messages.

The replies (to individual posts) were added to the end of all the posts - therefore being of no relevance; without the original comments they were replying to.

I removed my comments, replacing them with a full stop, as it seems I could not delete them.

I believed someone was being idiotic, which I commented on, if that is what you are referring to LinYu2 ?

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

I found the best identity safe system yet that is FASTER than Norton's VERY SLOW process and that is improving my memory for all logins and pass codes, in conjunction with writing them down and hiding them.  It would be nice to have autofill and so it goes.  I will not use IE or Chrome.

Kudos3 Stats

Re: Identity Safe limited compatibility with Firefox - current status

You Forgot said:

I believed someone was being idiotic, which I commented on, if that is what you are referring to LinYu2 ?

 I assume you're a responsible adult and, as such, it would be redundant and I wouldn't even try to lecture you... But still, I feel obliged to remind you that I did try to use moderation when I wrote the word "civil". Actually, you were beyond uncivil, and this becomes even more evident when you now insist on referring to an unspecified, allegedly "idiotic" idea. Actually, you were a bit more blunt in referring not just to an "idiotic idea" but calling an unspecified "Sir" an "idiot"... I refrain from citing the actual post, out of respect for your having deleted it. 

You see, we are here with the only purpose of exchanging positive, helpful ideas, with no other interest than helping other users of the Norton products, to the extent that our individual experience and knowledge of such products enables us to to so. And I have been a great and frequent beneficiary of such generous attitude.

In this context, referring to someone (anyone) as an "idiot" is not welcome or proper, it is gross and contemptuous. In one word - unacceptable. You also did not find the courage to specify the idea and/or the name of the person to whom you were addressing your diatribe.

Instead of your "bravado", I would directly question the "offending" idea by presenting my counterarguments or asking for clarification or more details. 

At the end of the day, I would have rather expected your apology to the person you may have had in mind than what, basically, is your insistence on a mistake that you felt deserving of being removed in the first place, don't you agree?

Sorry to all for the length of the sermon, which comes off-topic to this thread... 

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

@ LinYu2

There was nothing offensive in my statement. As I have already said, in the previous post which you did not read it seems, I removed them because they were posted at the end and it was unclear who I was replying to.

As for your "I don't want to lecture" (and then writing a massive diatribe WOT) - you know, you might just be joining them in that category.

If you really believe calling someone an idiot when they say something idiotic is offensive, it must happen a lot near you, and for that I am sorry. I find it truly offensive for someone to be idiotic and NOT be able to tell them so.

But, I am sure you wish the last word, as it seems you feel you should mould everyone to some PC version of your imagined perfect being.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

14-Apr-2016 | 7:10PM • Edited: 14-Apr-2016 | 7:15PM • You Forgot My Login Name Symantec commented:

U, Sir, are an idiot. This has been going on since the end of last year, not March.

Very simply, my dear, this is what you wrote and later deleted. And no, I would never wish to give you the "last word". I couldn't, even if I wished. The word you need is one of help, and that you would have to get it either within yourself or seek it somewhere else, from someone else.  

I truly do wish you this: Be happy, be well, have many good friends, a few kids, a great family... Enjoy life!...

And lest You Forget - never be rude!...  You don't have to.

Sincerely.

(And these will be my "last words" on this subject, I promise you!)

Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

While I appreciate the passion on this thread, the tone has taken quite a turn. Let's please stay on topic and refrain from name-calling or hair-splitting. I understand that some people are very upset, and others are trying to explain the situation. Let's all try to assume that people started out with kind intentions, and move on. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hi Tony,

Good thing you show up...

I understand we are scheduled to welcome the new ID safe by coming August and I already decided to resign myself and wait patiently for the arrival of the new baby... Now, my question is simple and brief: Can we, users, expect to be able to somehow keep our Local Vault or are we all going to have to go to he cloud, so to speak?

Simple question, simple answer, please...

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

I think that it's fine and dandy for Symantec to configure the ID vault for Facebook but there is a bulk majority of us who do NOT use or give a rat's assets about Facebook or any other social media. Perhaps they can release it to us Luddites sooner as the social media configuration is the elephant in the room.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

So what I think I'm hearing is that Norton is just like the rest of the greedy mega corporations out there that dont care about customers or employees and probably assigned this project to some college class or tech institute to work on as their yearly assignment/work study or they are only letting interns work on it so the update doesn't cost them anything, since the toolbar/vault is an "included feature" and not part of the main software retail price? Keep the paid guys working on the paid software and let a teacher use writing the free stuff as his curriculum or to train your interns....gotta love when a companies value goes into the billions, this kind of crap always happens...you got some idiot fresh out of college sitting in a office in a position they are no where close to being qualified for making decisions that hurt the customers and take work/money away from long time employees, all in the name of saving a few dollars to try to justify them being overpaid in the job they should never have gotten.

Seriously norton, you really think everyone is so dumb and lacking of common sense that no one would realize that in the year 2016 it doesn't take a multi-billion dollar company with many years of experience making anti-virus software and toolbars a year to fix a little toolbar add-on? Why not give us a "quick fix" for now rather than making us wait 4 more months? Its already been at least 6 months!!! Get it together!!! If you give the assignment to your paid/experienced employees you could probably have it working in a week or less...then you can continue to work on the "long term fix" at the current snails pace...

Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

Don't hold your breath for an answer LinYu2 !!

Obviously they are going to the Cloud.

Do what I am going to do.

Use the Facility in Firefox to Remember Logins and Passwords - kept Locally - and change  to an Internet Virus Security Package other than NIS which will cost you about 1/3 of the cost of NIS.

Such a Pity, I have been using Norton Products since the Early 1980's - DOS Days!!

But really, they are not Worth it anymore these days.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

No, I did not, or else I would not be writing this post...

Honestly, I never had many hopes of getting an answer, but since Mr. Weiss had shown himself so prompt and solicitous in hosing down the flares of the moment in relation to a "collateral" matter, I just thought (quite ingenuously, as it turns out) that he might also encounter the time and the disposition to give me an answer as simple as:  "Yes"  "No"  or  "Maybe".

He didn't. So, assuming they know what they're doing, I can only guess that he found it in the best interests of his employer to respond the way he did -- with raw silence. Which, of course, leaves it up to each individual customer to take the conclusion that each one feels more appropriate. Isn't this how the market works, after all?

Cheers!

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Don't 'blame' Tony Weiss, He is just following the 'Company Line'.

I know, I have been working in IT for 35+ Years.

I understand the different priorities required within a Company but I also agree that a 'Quick Fix' should have been provided to 'tie things over' in the short term. The time frame quoted to 'fix' the problem with Identity Safe would have got me 'thrown out into the gutter' with the Companies I used to work for. But, 'Que Sera, Sera' (Whatever Will be Will be). Unfortunately I have finally decided to 'make a change'. After being a 'Loyal Norton Customer' for 30+ Years, it is time to make a change. I cannot justify the prices charged anymore. The 'kerfuffle' with Identity Safe has finally 'tipped me over'. Norton (Symantec) has gone 'Downhill' since Peter Norton (The Founder) left. Good Luck to you all with the changes promised to Norton Tool Bar and Norton Identity Safe.  It won't effect Me. See you all 'on the Flip-Side'.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

So, there we go again... Because Symantec does not provide the simple answers to the simple questions asked by its customers, we feel obliged to fill up an inordinate amount of time and space addressing these lateral issues. Yes, I do feel its Symantec's only fault.

I am pretty sure that Tony Weiss is just relaying the same answer (silence) that he either gets from or is instructed to provide by his higher-ups. No offense intended. This only goes to say that I am NOT blaming citizen Tony Weiss for anything at all; actually, he comes across to me as a very decent, respectable human being. With due respect, I am addressing Tony Weiss as the legitimate representative of his employer, because I have no other way of making my feelings known to Symantec other than through the company's representatives.

I realize Symantec may well not give a hoot about my concerns regarding the products that I buy from them. I don't like it. But what can I do about that, other than attempting to get answers to my concerns, short of cursing aloud my bad luck and moving out to another provider?

Like anything else in life, business is the typical example of a permanent, necessary process of give and take. I already stated my concession to wait almost one year for Symantec to deliver on a product I paid for and would like to continue enjoying. Is it too much to expect that, in turn, they should give me at least one simple answer of  "Yes",  "No"  or  "Maybe"?

Coming back to your point: I have nothing personal against Tony Weiss or any other individual who posts here on behalf of Symantec; I just need to relay my concerns to the individual as the only way I have to get my message -- hopefully -- to Symantec's "hears". 

Naivete on my part, you may say... It may well be. But, let me tell you, how much more comfortable it is taking decisions when you took the time to go through these unpleasant exercises!...

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

@LinYu2, I apologize for not responding to your question more quickly. The new browser-independent Identity Safe is still being created, and I don't know how it will interact with existing Local Vaults. I'm fairly certain that new ID Safe Vault accounts will continue to be Online Vault only, so no Local Vault. I hope that clears up the situation.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

My friend's son worked for Symantec and quit a good while ago.  He told her that there is a great deal of outsourcing going to non domestic coders.  This is why the process of getting even a simple patch is harder to achieve than a snowball's chance in hell.  It would be consumer friendly if they hired MORE domestics who don't need special visas.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hi Tony,

No apology necessary and many thanks for your response. You finish it saying that you hope to have cleared up the situation. Let me tell you what I understood from what you wrote, and I just ask you to please confirm whether I got it right or wrong.

It's hard to understand why in such an important project that took and keeps taking Symantec so much time to plan, to test and to implement, the local/online issue had been left completely unaddressed and timely decided either way or, as you suggest, that the interaction with the existing Local Vaults is completely unknown.

The second sentence of your response is equally cryptic, in the sense that you are only "fairly certain that the new ID Safe Vault accounts will continue to be Online Vault only, so no Local Vault."  Well, this would be clear enough if I were a new customer acceding for the first time to the service OR if I had and existing online account only.

It happens that, in my case, like in the case of many others, we still keep a Local Vault and wish to keep it Local if at all possible.  And, unless I decided to start “guessing” or "reading" between the lines of your message, I cannot get even fairly certain that I will be able to keep it that way just from what you wrote.

To conclude: Is it fair to assume that no one, no matter the location of their current Vault, will have the option of keeping it the same way they now have it, if they so wish?

Please, to save you time, you don’t need to give me an answer even nearly as long as my question; I will gladly accept just a "Yes", "No" or "Maybe" response. 

Thanks again for your kind attention.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Thanks for your update on this issue and... of course I'll stick around!

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

jhs

  It would be consumer friendly if they hired MORE domestics who don't need special visas.

I'm not Norton but I do know that they have their own establishments overseas in various countries and so staff based there do not need US visas .... and the whole basis of the internet is that there are no frontiers.

Look at the users here who are participating in testing out Microsoft coding .... <s> 

Hugh
Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

LinYu2:

It's hard to understand why in such an important project that took and keeps taking Symantec so much time to plan, to test and to implement, the local/online issue had been left completely unaddressed and timely decided either way or, as you suggest, that the interaction with the existing Local Vaults is completely unknown.

Not really. Local vault hasn't been included as a feature in the products for several years now. It has been included for customers who update versions, so they can retain their Local Vault, but it's not available as a product feature. Not listed on the box, or on the website. So it hasn't been left unaddressed; we've stated pretty clearly on numerous occasions that it isn't part of the product, and won't be coming back.

Since the new Identity Safe product isn't built yet, I don't know if including the legacy Local Vaults is part of the plan, and even if so, it will be included in this iteration. I will find out when the product is built and testing has begun. If I seem to suggest that information is unknown, it's because that information is not known.

LinYu2:

...Is it fair to assume that no one, no matter the location of their current Vault, will have the option of keeping it the same way they now have it, if they so wish?

No, that's not fair to assume. If I appear to be vague or cryptic, it's because information is not available right now. As more becomes available, I can share it. I will neither make assumptions about functionality, nor will I post that information publicly. Once more information becomes available, I will share it.

So to reiterate my previous post:
- Local Vault will not be available to new customers creating an Identity Safe account
- I don't know if customers with a long-time Local Vault carried over from version-to-version will be able to retain that Local Vault in the new "browser-independent" Identity Safe.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Thanks Tony for letting us know what you know on this subject.

From what I understand Norton is not saying what their "plan" is at this time dealing with retaining the Local vault function. I don't for a moment believe that the project manager doesn't know what that "plan" is, but is not willing to share that information.

The next version of NS is in beta and I am sure they had plans before they started development.

Worked for ATT for 40 years and we always had Mushroom meetings.

How to raise Mushrooms?

Keep them in the dark and feed them BS.

I guess we will see in a few Months and adapt to whatever Norton does.

Jim

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Jim...we used to have a gost meeting...Get Our Sh** Together.

If they force a cloud vault, I may as well keep LastPass!

If it ain't broke, fix it 'til it is!
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Thanks for your detailed response, Tony.  I appreciate the lengths you went to in order to make it clear that you have not been holding relevant information on the subject at hand. 

But as I said previously and others seem to agree, it's impossible that the project manager and/or possibly others are ignorant about such basic features/capabilities of the new product. That would be tantamount as saying that a project such as this one was being developed without a finely detailed "script" that had to have been prepared in advance and approved by the powers that be at Symantec prior to inception.

They may have reasons for keeping under wraps but I can't fathom what serious harm could possibly arise from the "Local" users being made aware of whether or not they could keep their Vault functioning as "local". We are about five months away from the new product being made available to the users, so I'm confident we'll find all that out sometime before August.

As for adapting, as mentioned by Phoneman, it's easy to estimate that some will and some probably won't, depending on each individual user's circumstances. I am a self-declared past and present hater of the "Cloud". Will I ever change my mind enough to end up accepting it? At the moment, I confess that I don't know. But August will be around soon and, hopefully, it will bring a number of clarifications with it, I believe...

Have a good weekend.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Meanwhile, Firefox keeps upgrading and each time it does so, my Norton Toolbar disappears, even though Norton Identity Safe continues to be enabled. I have learned that if I wait a day or two, the Toolbar usually reappears. Most recently, as in a week or so ago, my Firefox (Windows 7) upgraded to 47.0b.1. So far, the Toolbar has not reappeared. Any update from Norton specifically about Firefox 47x?

(Note: Having previously weighted the pro's and con's of allowing Firefox to automatically upgrade, I have opted to allow it to do so despite the apparently inevitable problem I will incur with Norton Toolbar compatibility. I might not have done so if Norton's prognosis for its permanent (?) fix to Firefox compatibility was being measured in weeks instead of months and now even in years.)

Randy Gibbons

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

I have to correct myself (re my reply of a minute ago requesting an update about compatibility with Firefox 47x). I just discovered that if I go to Firefox settings Customize/Show-Hide Toolbars, Norton Toolbar was listed and I had to select it. Hopefully this may help others with the same issue.

Randy Gibbons

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Randy Gibbons wrote:

I just discovered that if I go to Firefox settings Customize/Show-Hide Toolbars, Norton Toolbar was listed and I had to select it.

FWIW, that's an old issue, as far as I know. I have gone through that a number of times before, going back a number of years. Not being new, I would rather ask why that check mark keeps being repeatedly deselected.

Any hints?

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Randy Gibbons:

Meanwhile, Firefox keeps upgrading and each time it does so, my Norton Toolbar disappears, even though Norton Identity Safe continues to be enabled. I have learned that if I wait a day or two, the Toolbar usually reappears. Most recently, as in a week or so ago, my Firefox (Windows 7) upgraded to 47.0b.1. So far, the Toolbar has not reappeared. Any update from Norton specifically about Firefox 47x?

Hi Randy Gibbons:

If you are using Firefox v47.0b.1 then you are using a Beta (test) version of Firefox, which is not fully supported by Norton.  The current stable release is FF v46.0 (released 26-Apr-2016).  Have you deliberately chosen to use the Beta release channel for updates? Your issue with your disappearing Norton Toolbar might be resolved by switching to the stable release channel of Firefox.
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32-bit Vista Home Premium SP2 * Firefox v46.0 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hi Imacri,

I wonder if the issue Randy Gibbons described has anything to do or can even be associated with his using Firefox v47.0b.1. 

As I mentioned above, I never used any Beta version of Firefox and I have experienced that same issue repeatedly for probably more than two years. It happens sporadically, like every several months or so, and I could never pinpoint it to anything that could provide a hint for the root of the problem. I also recall it took me some time to encounter the way out when it first happened.

One additional detail: The last version 46.0 did NOT change anything on that issue -- it happened to me the very same day I installed the upgrade.

Just my two cents worth...

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

LinYu2:

I wonder if the issue Randy Gibbons described has anything to do or can even be associated with his using Firefox v47.0b.1. 

As I mentioned above, I never used any Beta version of Firefox and I have experienced that same issue repeatedly for probably more than two years.

Hi LinYu2:

I don't want to take this thread off-topic, but Mozilla has an excellent support article Troubleshoot and Diagnose Firefox Problems that might be helpful.  If you haven't already done so, I would recommend a browser refresh  (Help | Troubleshooting Information | Refresh Firefox button) as a possible fix for the type of problem you've described.  A browser refresh will create a new Firefox user profile that will retain your bookmarks, browsing history and login passwords (only applicable for users who have enabled Firefox's built-in password manager at Tools | Options | Security | Logins) and will reset customized browser configuration settings back to their default.  Please note that you will have to reinstall most third-party browser extensions like Adblock Plus, Web of Trust (WOT), etc. after a refresh, so make a note of the extensions that are currently installed in your browser before starting.  The Mozilla support article Refresh Firefox - reset add-ons and settings has detailed information on what items a Firefox refresh will retain / remove.

I've performed a Firefox refresh myself and my Norton Toolbar extension automatically reappeared in my new profile when I checked at Tools | Add-ons | Extensions.
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32-bit Vista Home Premium SP2 * Firefox v46.0 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Thanks, Imacri, that's a great point and a great question. Yes, I've considered getting off the beta channel, but not taken that step yet. I do note that, once I realized I had to re-turn-on the display of the Norton Toolbar in Firefox settings, the Toolbar seems to be working fine with FF 47 beta. When and if Norton comes out with their stable and fully functional version of the Firefox Toolbar, I will probably go off the beta channel, but until then I'll probably stay lazy.

Thanks you too, LinYu2, for your suggestion about refreshing Firefox. I have had to do that involuntarily oh, so many times I can't count! Nothing I care to do unless forced to.

RG

Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

Well, my Norton subscription that I've had for many years expires in 68 days. If I can't have a usable ID vault that works with Firefox and if I can't keep my vault local, then I'll be shopping around for a product that fits my needs. I will not be using the "cloud" for any important data if any! All the computer firms want all of us using the cloud so that they can charge a monthly fee for the privilege. Of course they will be providing security for our data. Just like Target, Veterans Administration and many large stores and government agencies. No thanks! I'll provide my own security! 

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

carthage54 (05-Mar-2016) is right. It isn't as though this Norton period of silence and agonizing absence of any results is from working with a browser that is hard to get access to the browser's design, like I.E. or some other. This is Firefox, which reportedly is an open-design, open-architecture product, isn't that true? I suspect that the Norton Identity Safe product, which is offered free, is suffering from a healthy dose of management neglect. Is anybody in charge? I suspect it lacks adequate management, lacks adequate developer staff, and lacks any testing/verification staff... I suspect that the NIS team doesn't have a vision or a cohesive mission. Vision and mission can only come about if company management is dedicated to purposeful use of the human talent it has hired, and to whom they continue to pay salaries. Meanwhile, this neglect is besmirching Norton's reputation and gives clear evidence that no one is in charge.
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

I STRONGLY believe my friend's son who is a former Symantec employee.  He said outsourcing the coding overseas is the BIGGEST problem as they make a lot of mistakes.  If Symantec had hired USA/domestic programmers and coders ID Safe Identity Safe for Firefox would have been up and running a good while ago.

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