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Kudos19 Stats

Identity Safe limited compatibility with Firefox - current status

January 25 2017 Update: 

Latest Norton Identity Safe 2.0.65 Add-on Update is now compatible with Firefox browser


July 7 2016 Update:

Work on the extension continues, still on track. See Tony's reply for some additional information. 


April 5 2016 Update:

We are continuing to work on a solution. See Athena's comment for detailed project information and mockups of the functionality.


March 17 2016 Update:

Hi everyone, it’s been a few weeks since the initial status update, and our team has heard your concerns and appreciate your feedback. We’re still on track for the August 2016 release. If things change, we will update this thread with the information. We are watching and working closely with Mozilla’s web extensions development plans – see Mozilla’s update here: Advantages of WebExtensions for Developers. Thanks again for your patience and understanding.



The limited compatibility of Identity Safe with Firefox has been a painful ongoing issue for several months. This isn’t an issue that’s being ignored, but until recently we haven’t been able to communicate much about our plans. The changes that Mozilla made to the Firefox browser and extensions forced us to evaluate our toolbar. Coupled with the upcoming changes in Windows, it became clear that we needed to perform some major rethinking on how our toolbar interacts with browsers. We now have a solid long-term plan to create a Norton Toolbar that will operate on IE, Edge, Firefox, and Chrome.  Building something that works on all 4 major browsers takes some time, but ultimately will help with the ever-changing browser extension limitations, and make it easier for customers to access their vault information.

That’s the tough decision we had to make – committing to building a better Norton Toolbar for the long-term, as opposed to a quick fix in the short-term. This doesn’t help you today, and I’m sorry. We’re looking to have compatibility available around August 2016, though it’s important to know that this is a general timeframe that may shift. We will share details as we get closer to a completed product. In the meantime, we hope you’ll stick around.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

Replies

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

@ BJM_GURU Not sure what you mean, but FF has the Norton Toolbar, AND Norton Identity Safe. The toolbar has the safe search, and three dots where the rest SHOULD be, but isn't because of the year and a bit needed to fix it (ur sarcasm detector should be bleeping)
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

@ keithahughes I cannot assume anything, so I have to ask - and I know it might sound insultingly simple! Have you right-clicked on any of the icons next to the search box and there is NO Norton toolbar listed to tick?
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

You Forgot My Login Name Symantec:  @ BJM_GURU Not sure what you mean, but FF has the Norton Toolbar, AND Norton Identity Safe. The toolbar has the safe search, and three dots where the rest SHOULD be, but isn't because of the year and a bit needed to fix it (ur sarcasm detector should be bleeping)

Firefox has one Norton extension = Norton Identity Safe.  As you describe is called Norton Identity Safe by Norton aka Norton Toolbar by users familiar with pre Norton Identity Safe extension.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

@You Forgot my L..., actually, no I didn't - duh. I was following the "Configure" instructions provided within the NIS Identity screen (https://identitysafe.norton.com/client?product=nsbackup&SSDCAT=314&lang=...). Silly, but I expected the Identity Safe Toolbar extension to be present...as the graphic shows.

Thx.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

NP  :¬)

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

In IE Norton has a Toolbar and Identity Safe extensions.

When Norton Toolbar was broken a while back by FF Norton  released a limited Toolbar without Identity Safe but named it Norton Identity Safe in extensions. So enable it and you will get your Toolbar.

Jim

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

The Norton Toolbar appears in FF 47.0; but it does not autofill the ID or password for websites.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hello Eenywebb

For now you have to copy & paste I think. I don't use Firefox. Once the extension is finished or when Norton announce that those features are ready to be used, then it should do those functions also. It has limited functionality for now.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Eenywebb:  The Norton Toolbar appears in FF 47.0; but it does not autofill the ID or password for websites.

Identity Safe limited compatibility with Firefox - current status

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

which is as expected at this point.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Is the FULL capability of Norton Identity Safe/Norton Toolbar still going to be released in August 2016?  Has Symantec chosen a specific day in August for the update?  

I've pretty much given up on Firefox and switched to Chrome ever since Norton Identity Safe/Norton Toolbar stopped working several months ago.  It would be nice to be able to use Firefox again.  Firefox USED TO be my primary browser 95% of the time for many years.  I may stick with Chrome no matter what now.  It's ridiculous the amount of time that's been required to get this fixed !!  Because of these delays, Symantec should give all Norton Security customers super low subscription prices for the next version.

Is the reason for these delays in fixing Norton Identity Safe/Norton Toolbar because of the upcoming "Windows 10 Anniversary Update" that's supposed to happen on August 2nd?  Anyone know?

Kudos2 Stats

Re: Identity Safe limited compatibility with Firefox - current status

Norton is waiting on Firefox to finish their WebExtensions API which is suppose to come in FF 48 if it is not delayed. Can't drive a car without a key and Firefox has the key.

Jim

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

I’ve been using Norton and Firefox for a number years. Like many others here I have been using Chrome the last few months waiting for the Identity Safe issue to be resolved.

Two days ago, Identity Safe stopped working in Chrome too. When I go to a log in page at a bank, nothing happens. I checked that  Identity Safe was open and I was signed in and I was. But no matter what sign in page I went to, nothing happens.

It does seems to work in Internet Explorer with the full toolbar.

My subscription is up in five days to boot. Feeling feed up!!

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Joseph - ET:

I’ve been using Norton and Firefox for a number years. Like many others here I have been using Chrome the last few months waiting for the Identity Safe issue to be resolved.

Two days ago, Identity Safe stopped working in Chrome too. When I go to a log in page at a bank, nothing happens. I checked that  Identity Safe was open and I was signed in and I was. But no matter what sign in page I went to, nothing happens.

It does seems to work in Internet Explorer with the full toolbar.

My subscription is up in five days to boot. Feeling feed up!!

I've had that happen in Chrome as well.  If it happens again close Chrome and reopening it in a few seconds.  ID Safe should work again now.

A little bit of knowledge is... well a little bit of knowledge.
Kudos3 Stats

Re: Identity Safe limited compatibility with Firefox - current status

Hi folks,

We're still on track for getting the browser independent extension (remember, not calling it a toolbar, trying to break that habit) to be released by the end of August 2016. Just a few things to share in this update:

  • The extension is being built for Firefox web extension API, so it will be compatible with Firefox 48 and later
  • Our focus for the launch is still on Login items – customers will still need their main Norton Product Vault screens to edit their items

I know it's not much, but we hadn't updated in a while, and you deserved some fresh info. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Hello Tony

Thanks for keeping the Firefox customers informed with the latest information.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Thanks Tony,

Will Norton have and extension for the Redstone version of Edge also?

Jim

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

@PhoneMan AKA Jim, for this initial launch, this extension won't be compatible with Edge. There are no immediate plans for support of Edge. However, our overall goal is to be compatible with the browsers that people use, and this extension takes us in a more flexible direction for supporting other browsers. So at the very least, it's something we'll explore in the near future. That's about as specific as I can get, and I know that's pretty vague. Sorry.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

I quote "U.S. Department of Homeland issued a stern warning to the public this week. On Tuesday, the law enforcement agency issued an alert that “all Symantec and Norton branded antivirus products” could allow hackers “to take control” of a computer. It’s a widespread problem." etc., etc., (http://q13fox.com/2016/07/07/symantec-the-popular-computer-protector-may...).

Time to move on, have waited patiently for a Firefox fix to the safe and now this article. NORTON IS NOT SAFE it would appear!

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

I'm speechless!

Symantec is said to have been aware of this problem since as far back as last April and not even an alert note from Norton has been produced? How secure should I feel with my almost exclusive reliance on my Norton product?

Indeed, how speechless should I be?!?!...

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Wizard_1:

I quote "U.S. Department of Homeland issued a stern warning to the public this week. On Tuesday, the law enforcement agency issued an alert that “all Symantec and Norton branded antivirus products” could allow hackers “to take control” of a computer.

Hi Wizard_1:

The Norton v22.7.0.76 update released 20-Jun-2016 includes a patch for the vulnerabilities listed in that US-CERT alert TA16-187A.  From the Solutions section of that US-CERT alert: "Symantec has provided patches or hotfixes to these vulnerabilities in their SYM16-008 [9] and SYM16-010 [10] security advisories."

See RLWA32's thread Support of NIS 21.7.0.11 Discontinued for comments from Symantec employee Tony Weiss on this topic.  As noted in that thread, only the latest v22.7.x products will receive the patch.

To the best of my knowledge, the only Symantec product line still waiting for a patch for these vulnerabilities are the workstations (desktop clients) for the cloud-managed version of Symantec Endpoint Protection - Small Business Edition (SEP/SBE) - see my comments in DynaEan's thread Norton causing BSOD.

I agree with you that Symantec handled this entire situation poorly.  Their customers deserve better.
-----------
32-bit Vista Home Premium SP2 * Firefox v47.0.1 * NIS v22.7.0.76 * MBAM Premium v2.2.1

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

"I agree with you that Symantec handled this entire situation poorly. Their customers deserve better."

Really? Is that it? Norton fighter? We cannot I suppose be really surprised when in one of my original posts about the Firefox debacle I stated that if Norton can't get that right how do you expect them to take care of their core function? I can only think it is due to their programmers and or ethical practices. Norton are secretive and not open to their paying clients and do this I have to surmise, for financial reasons. Norton cannot be trusted.

[Edit: Please keep the language clean to conform with the Participation Guidelines and Terms of Service]

Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

Wizard_1:

Really? Is that it? Norton fighter? We cannot I suppose be really surprised when in one of my original posts about the Firefox debacle I stated that if Norton can't get that right how do you expect them to take care of their core function?

 Hi Wizard_1:

You're welcome to read my comments about Symantec's lack of transparency and accountability regarding the recent vulnerabilities discovered by Tavis Ormandy <here> in RLWA32's thread Support of NIS 21.7.0.11 Discontinued and join that discussion.  The topic of this thread is about the Norton Identity Safe for Firefox, and I didn't want to take it off-topic.  My views on the Identity Safe "debacle" were posted in ALF60's thread Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October.

You might also want to review Nikhil_CV's post Norton Community Ranks and Levels.  I'm a regular Norton user like you and my "Norton Fighter" rank only means that I've made more posts in the forum than a "Contributor" like yourself.
-----------
32-bit Vista Home Premium SP2 * Firefox v47.0.1 * NIS v22.7.0.76 * MBAM Premium v2.2.1

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

  • Tony_Weiss:

    Hi folks,

    We're still on track for getting the browser independent extension (remember, not calling it a toolbar, trying to break that habit) to be released by the end of August 2016. Just a few things to share in this update:

    • The extension is being built for Firefox web extension API, so it will be compatible with Firefox 48 and later
    • Our focus for the launch is still on Login items – customers will still need their main Norton Product Vault screens to edit their items

    I know it's not much, but we hadn't updated in a while, and you deserved some fresh info. Thanks.

What are the "main Norton Product Vault screens"? Are they different from the Identity Safe screens that list the user's logins, tags and other Identify Safe information? And how do we access them? For the years that I have used Identity Safe, I click on the Toolbar and then click on Open Identify Safe.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Open NS and click on Identity tab and then on Identity Safe.

Jim

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

My Norton tells me that today, I have 54 days remaining.  I have turned off the auto renew, and I was wondering if there is even the slimmest chance that the actual fix will be rolled out to the consumers by my subscription end date?  I, like all others here, have been waiting patiently for Symantec to come out with the Firefox fix for the Identity safe.  I just think it might be time to give another company a shot.  I have been using Norton for more than a decade, and I really don't want to change.  Let's hope that the fix comes out in time.

Ron

...Semper Fidelis...

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Kent, I have been using Norton since it was a general utility suite distributed on a floppy disk.  That was about thirty years ago!  However, I am now feeling the same way as you.

David

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Be patient, guys!  Santa's still feverishly hunting the reindeer for the sleigh. Then it will be all downhill...   

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Be patient? Really? You don't think we have been patient? When my Norton expires I am definitely looking for an alternative. Norton can't be trusted!

Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

blkadder:

My Norton tells me that today, I have 54 days remaining.  I have turned off the auto renew, and I was wondering if there is even the slimmest chance that the actual fix will be rolled out to the consumers by my subscription end date?

Hi blkadder:

Symantec employee Tony Weiss posted <here> on 07-Jul-2016 that the new Identity Safe extension for Firefox will require the WebExtensions API in FF v48, and that Symantec is "still on track for getting the browser independent extension (remember, not calling it a toolbar, trying to break that habit) to be released by the end of August 2016".  He added that "Our focus for the launch is still on Login items – customers will still need their main Norton Product Vault screens to edit their items".

According to Jorge Villalobos' 21-Jul-2016 blog entry New WebExtensions Guides and How-tos on MDN in the Mozilla Add-ons Blog, Mozilla is still aiming for a first stable release of WebExtensions in FF v48.  The stable version of Firefox 48.0 is scheduled for release on 02-Aug-2016, but it sounds like only a small percentage of eligible Firefox users will receive full support for the new multi-process architecture (code named "Electrolysis" or e10s) on that date.  Mozilla will collect initial user feedback and then decide whether to push out the full update to all users later in August.
-----------
32-bit Vista Home Premium SP2 * Firefox v47.0.1 * NIS v22.7.0.76 * MBAM Premium v2.2.1

Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

adding: Last Update:July 22, 2016 After years of development and several delays, multi-process Firefox, also known as Electrolysis or e10S, is about to be enabled for a subset of Firefox stable users.

http://www.ghacks.net/2016/07/22/multi-process-firefox/

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

bjm_:

adding: Last Update:July 22, 2016 After years of development and several delays, multi-process Firefox, also known as Electrolysis or e10S, is about to be enabled for a subset of Firefox stable users.

http://www.ghacks.net/2016/07/22/multi-process-firefox/

From ghoulies and ghosties
And long-leggedy beasties
And things that go bump in the night,
Good Lord, deliver us! 

Hugh
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

huwyngr: 

From ghoulies and ghosties
And long-leggedy beasties
And things that go bump in the night,
Good Lord, deliver us! 

Hugh, coming from you, whatever you mean, I can only say:  Amen!...  

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

LinYu2:

huwyngr: 

From ghoulies and ghosties
And long-leggedy beasties
And things that go bump in the night,
Good Lord, deliver us! 

Hugh, coming from you, whatever you mean, I can only say:  Amen!...  

It's a very old, traditional Scottish prayer .... that seemed very appropriate if Firefox is about to make a another set of changes ...... 

Hugh
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

huwyngr: 

It's a very old, traditional Scottish prayer .... that seemed very appropriate if Firefox is about to make a another set of changes ...... 

Indeed!... I knew you meant well. 

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

August will be a long Month. Windows 1607 release on Aug 2 and also FF48 (with and without the new Multiprocess add-on feature). Firefox will be the last on my list as I will concentrate on my 3 Windows systems and getting them updated.  

Then see how FF48 is doing and what will happen with the Multiprocess feature. Looks like a Beta release to me as they will only activate this feature on "select" installs.

Then if it clears the "select" user tests then released to the general public.

I am sure Norton will have to wait until this "select" Beta is completed before they can release their new extension but will again be slammed for the delay caused by Firefox.

Need a fresh bottle on Patron for the coming Month.

Jim    

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

I got rid of Norton last month. I got Bitdefender for $30 less than Norton cost and it is excellent
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

"but will again be slammed for the delay caused by firefox"? Norton should be slammed, you were in at the beginning and can try to cover over the incompetence of Norton as much as you like, fact is, Norton were at fault initially and you know this! A new system of delivery by Norton well over a year later is not firefoxes fault and you know that because if you don't, your the fool.
Kudos1 Stats

Re: Identity Safe limited compatibility with Firefox - current status

Hi All,

I, too, have been frustrated by the length of this development cycle.  In a way, though, I am glad that this has happened.  It has let me rethink how I use Identity Safe.  When I want an integrated, fully functional Identity Safe toolbar, I use Chrome.  When I want to use Firefox (for "privacy" reasons, perhaps), I don't mind going to my Identity Safe vault and cutting and pasting credentials myself (this is not a lot of effort for me).

In more paranoid moments, I wonder about the safety of any password toolbar or cloud-based password vault.  Anything can be hacked. Should we return to more primitive storage based in encrypted local files or pencil and paper?  Even with this solution, however, clipboard malware and key loggers could intervene.  

For me, it comes down to a personal assessment of risk and a personal desire for convenience.  I've made my choice but yours could be different and that's OK.  While I don't like how this whole Identity Safe in Firefox situation has played out, it is not enough for me to ditch the entire Norton product.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Ditto everything DetroitBill says (the only difference in my case is that I don't use Chrome). I have previously registered my frustration with the way Norton has handled its Identity Safe Firefox issues, but I remain a long-time satisfied customer of Norton Internet Security. As for Identity Safe:

Roughly a year ago I decided I simply had to bite the bullet and invest the time to come up with a password management solution. I was guilty of keeping my ever-growing number of passwords written out on scraps of paper and of using the same easy-to-remember pw with almost everyone. I didn't go through an application selection process and I personally don't like vendor proliferation in my digital life; since I am a Norton customer, I chose the path of least resistance and started the long process, using Identity Safe, of organizing my passwords and changing them to ones randomly generated by the Norton password generator. At the same time I have disciplined myself to always create a new Identity Safe login record as soon as I create a new password, regardless how trivial the site may be or how impatient I may be feeling at the moment - no more paper, no more procrastination, no more easy-to-guess passwords.

While I liked the auto-create and auto-fill features that were working in Firefox when I started this process, I have learned to live with their absence in Firefox (having arrived at some stability, like some recent commentators I almost dread the big new FF solution dangled for so long before our eyes). What's more important to me is that I am finally managing my passwords intelligently and correctly, and Identity Safe has been a good enough vehicle for that.

Randy Gibbons

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

For the last few months I have had to revert to using to IE11 and since June IE11 freezes all the time and has to be closed using Task Manager. PLEASE PLEASE fix Norton Identity Safe to work with Firefox as I and many others are sick to death of being ignored by MS who try to blame the IE11 problems on Malware etc. I want to get back to using Firefox as MS are hopeless at fixing the IE11 issues.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

As are Norton at fixing their problem ha ha, possibly much worse.
Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Thanks for your update. I'am looking forward to the end of august and in the mean time work my way round the Norton browser independent Identity Safe extension.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Just updated my Windows 7 laptop to Firefox 48 so how much longer before we receive the

long awaited full Identity safe on our computers it's been a long 10 months without it.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Gerald Couch68: Just updated my Windows 7 laptop to Firefox 48 so how much longer before we receive the long awaited full Identity safe on our computers it's been a long 10 months without it.

July 7 2016 Update: Work on the extension continues, still on track. See Tony's reply for some additional information.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

LinYu2:

I'm speechless!

Symantec is said to have been aware of this problem since as far back as last April and not even an alert note from Norton has been produced? How secure should I feel with my almost exclusive reliance on my Norton product?

Indeed, how speechless should I be?!?!...

The fact that Symantec allowed this situation to arise is shocking.

But, as far as alerting it's customers, how could they do that without announcing to the world "Hey! Calling all hackers and cybercriminals!! There's an incredible opportunity for you here with Symantec Products. We have a gaping vulnerability here that will give you elevated privileges, if you can find it!"

From what I have read, there had been no reports of these vulnerabilities having been exploited.

They were made public after Symantec had developed fixes for at least their consumer products.

Now about that Firefox Toolbar.

Where is my free 1 year extension of my subscription to NS that I purchased to use with the best browser in the world -- Firefox??

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

Where is my free 1 year extension of my subscription to NS that I purchased to use with Firefox.

You've been critical of Symantec/Norton for years and you've run other security solutions for years.   And now you want free year.  
 

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

bjm_:

Where is my free 1 year extension of my subscription to NS that I purchased to use with Firefox.

You've been critical of Symantec/Norton for years and you've run other security solutions for years.   And now you want free year.  
 

I have been as you say "critical" of Symantec only since the toolbar issue arose and only about the toolbar.  Has it been years since the Firefox toolbar fiasco?

And yes I do dabble with other security programs.

But Firefox Devotees with extended subscriptions to NS have been robbed. I didn't pay to use  contorted workarounds and use proxies for the integrated security system I paid for.

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

hok:  Basically only since the toolbar issue arose.

Your memory must be fading....

Kudos0

Re: Identity Safe limited compatibility with Firefox - current status

LMAO :-) Perhaps, but I don't think so.

I have a supercalifragilisticexpialidocious memory. 64 Gigs in the left side of my brain alone.

I forgot how many Gigs I have on the right side :-)

But I admit that I have been hyper-critical of Symantec about and since the tool bar issue cuz I am and have been PO'd.

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