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Kudos0

Identity Safe Logins Gone

I typically use Identity Safe from my toolbar.  Each time I log in, it asks me if I want to stay local or move to cloud.  Yesterday, I clicked move to cloud.  The software gave me a notice that the data had been transferred to the cloud server.  Now I have no logins either local or on the cloud, also no local backup file.  Has anyone else run into this issue? Was it resolved?  If so, how?

Thank You

Replies

Kudos0

Re: Identity Safe Logins Gone

Hi Joseph S,

Yes, once a Cloud Vault is created, the Local Vault's data is deleted.  See if the following link helps in any way:


https://support.norton.com/sp/en/us/norton-security-with-backup/22.7.1.32/solutions/v54500323_ns_retail_en_us

Please also note there are additional links at the bottom of the above link with additional info.

Kudos0

Re: Identity Safe Logins Gone

Do you see your logins if you log into your vault at    https://identitysafe.norton.com

Things happen. Export/Backup your Norton Password Manager data.

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