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Identity Safe Logins Gone

I typically use Identity Safe from my toolbar.  Each time I log in, it asks me if I want to stay local or move to cloud.  Yesterday, I clicked move to cloud.  The software gave me a notice that the data had been transferred to the cloud server.  Now I have no logins either local or on the cloud, also no local backup file.  Has anyone else run into this issue? Was it resolved?  If so, how?

Thank You



Re: Identity Safe Logins Gone

Hi Joseph S,

Yes, once a Cloud Vault is created, the Local Vault's data is deleted.  See if the following link helps in any way:


Please also note there are additional links at the bottom of the above link with additional info.


Re: Identity Safe Logins Gone

Do you see your logins if you log into your vault at    https://identitysafe.norton.com

Things happen. Export/Backup your Norton Password Manager data.

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