• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

This forum thread needs a solution.

Identity Safe N360. Cannot open

I am unable to open Norton Identity Safe within the Norton 360 menu.
When I try to open it from within the Norton 360 menu with the correct password I get the screen
showing 'Vault Closed', 'show password hint' and the 'OPEN' button. Consequently I cannot edit or add entries
from within that 'local' menu, nor can I backup or restore it. It opens from within IE 11 and Firefox 32.0.3 without a problem
where entries can be edited, etc.
Please help :(



Re: Identity Safe N360. Cannot open


What is the version of Norton 360 you are using?

When you say "it opens from within IE11" - you mean to say the Identity safe main UI opens fine with logged in state and you are able to update the vault content?



This thread is closed from further comment. Please visit the forum to start a new thread.