• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Identity Safe not loading all passwords

Hi again,

I'm probably doing something stupid, but there's one recently-added site where I get the Idenity Safe username but the password window stays stubbornly blank.  If I go to edit the login, I can see the password and I've ticked the auto-fill box.  Is there something else I've done wrong?  In case it matters, I'm using Windows XP/SP3, with latst Firefox version.

Thanks in advance,

Ian

Replies

Kudos0

Re: Identity Safe not loading all passwords

Hi,

did this webpage has been changed just recently?

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Identity Safe not loading all passwords

I don't know whether that's relevant, as I've only just started to use the site.

One thing I discovered since I opened the  thread - if I click on the Log In button before I input the password manually, I get a new page with the message  "You have entered an invalid username or password. Please enter the correct details and try again." This time, both username AND password pre-filled in.  Clicking on Log In on this page works as intended.

Kudos0

Re: Identity Safe not loading all passwords

Than this is an issue with the site's code...

What I can suggest only to change the address of the site to the one you saw working normally, and that way you will have no error messages by logging in.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Accepted Solution
Kudos1 Stats

Re: Identity Safe not loading all passwords

Hi again,

I was going to reply that I've already tried that, but decided to have another look first.  I logged on to the site as usual (a forum page), through my Firefox bookmarks, and then selected "Home".  There it was!  A log in screen with username AND password prefilled.  All I have to do now is change my bookmark to load the home page and i'm sorted.  Sorry to have troubled you.

Regards,

Ian

This thread is closed from further comment. Please visit the forum to start a new thread.