• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

Identity Safe now Online _ Beware...

I am unhappy with the recent update to Norton product.

Forcing our Identity Safe online is a security risk I was not prepared to make.

this should have been an option, not forced upon us.

Are all of my customers who update their product going to be forced to create an account if they do not have one?

If so I expect many to be calling as they will not comply with forced exposure to their credentials.

Now I have to modify 250+ passwords because they are out on the web in a collective ready for some hackers late night adventure.

I feel robbed, violated, and am going to raise as much stink as I can about this decision to 'steal' our personal information...

By the way, be prepared to receive a bill for the time it will take to send requests and updates to my huge list of credentials, as a field engineer I earn $75 an hour and that is what you will be paying me plus the cost of the product you altered on me without my permission...

Ex Loyal Norton Customer...

Replies

Kudos1 Stats

Re: Identity Safe now Online _ Beware...

I feel this version of Norton is an Identity Theft, my Identity Safe is now online, without my permission, for hackers to have a field day with.

I am 100% unhappy with their decision to put our identies online, I feel robbed.

I am going to inform the world on their theft of my personal information and see if can get class action against them as I was not given an option to opt out of uploading my credentials to my banking-employers-employees-financial institutions-forums-etc.. basically my whole identity that was once safe is now on th web and a target for hackers all over the world...

What a stupid move they made with this update, I see it as the end of their corporation...

I am going to send them a bill for my standard rate of $75 an hour to reset all of my passwords, 250+ of them...

Kudos0

Re: Identity Safe now Online _ Beware...

If you kept your My Norton account credentials stored in your identity safe, have fun if you forgot what it was...

With over 250 passwords to remember, I tried 3 or 4 times, had to reset, and now have to wait 24 hours to use it locally on my computer..

I can access it online and risk exposure, not going to happen.

Guess going to have a work closure or will have to copy my safe to another computer and make sure it doesn't update to the current version...

Kudos2 Stats

Re: Identity Safe now Online _ Beware...


Craig'sGarage wrote:

I feel this version of Norton is an Identity Theft, my Identity Safe is now online, without my permission, for hackers to have a field day with.

I am 100% unhappy with their decision to put our identies online, I feel robbed.

I am going to inform the world on their theft of my personal information and see if can get class action against them as I was not given an option to opt out of uploading my credentials to my banking-employers-employees-financial institutions-forums-etc.. basically my whole identity that was once safe is now on th web and a target for hackers all over the world...

What a stupid move they made with this update, I see it as the end of their corporation...

I am going to send them a bill for my standard rate of $75 an hour to reset all of my passwords, 250+ of them...


Before you do anything do please pause and get some facts about all this since the 20.4.0.40 update did not do anything of the sort if you installed the update from an earlier version of V20/2013.

Any change only took place when making a new install of V20/2013 instead of V19/2012, did not happen if you upgraded on top of the earlier version and was not the addition of "In the cloud" but the suppression of the local vault for routine access.

I am not saying you are wrong to dislike the change but it does not have the characteristics you describe and took place when V20 was released last year ......

If you want some help on the best way to deal with this then please do ask and you will get useful suggestions on recovering the local vault at least for the present.

Hugh
Kudos1 Stats

Re: Identity Safe now Online _ Beware...

Craig'sGarage Hi,

Are you suggesting that Identity Safe stored on your computer is not a target for Hackers, whereas in the Cloud is a greater risk?

If Norton store these details in the Cloud, do you not trust them?  If not, you have a choice not to use ID Safe, it is not being forced on you, it is something that you can utilise, or not, as you decide.

We have had the opportunity to discus this feature, quite some time ago and Symantec's senior members decided on the final outcome, as is their right.  They listen very carefully to our views but, in the end, it is they, and not us, who must decide whilst considering their feelings on the security of both systems and which item they consider is more in tune with their business principles.

Cheers,

drshlomo. 

Kudos0

Re: Identity Safe now Online _ Beware...


drshlomo wrote:

Craig'sGarage Hi,

Are you suggesting that Identity Safe stored on your computer is not a target for Hackers, whereas in the Cloud is a greater risk?

If Norton store these details in the Cloud, do you not trust them?  If not, you have a choice not to use ID Safe, it is not being forced on you, it is something that you can utilise, or not, as you decide.

We have had the opportunity to discus this feature, quite some time ago and Symantec's senior members decided on the final outcome, as is their right.  They listen very carefully to our views but, in the end, it is they, and not us, who must decide whilst considering their feelings on the security of both systems and which item they consider is more in tune with their business principles.

Cheers,

drshlomo. 


Your post above presents a very misleading overview of the current status of this issue. Have you actually read the following thread in its entirety?

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Symantec-Please-Explain/m-p/808728/highlight/true#M3840

Please advise.

Thanks

Kudos0

Re: Identity Safe now Online _ Beware...

elsewhere Hi, 

Are you aware that over 150 million subscribers pay for the use of Norton products.  Can you please tell me how many of these write to these Boards.  Therefore, from where do you believe that the majority of of those subscribers are interested in a local ID Safe, and, even if they are it is up to Symantec to decide what features they wish to provide in their programs.  We are able to express our wishes and ask, but Symantec must be able to make the decisions that they consider best for Their creations.

That the user base is so large, far greater in fact than the number of subscribers, is surely a measure of the enormous success of the product.

Yes, continue to comment on what you feel is good and bad but, at the same time allow the management to do their job and ensure the continued success of the product.

Cheers,

drshlomo. 

Kudos0

Re: Identity Safe now Online _ Beware...

I CAN confirm that the 12.4 does NOT auto-migrate all your logins to the online vault.  I had my local ID Safe retained after the update.

Kudos0

Re: Identity Safe now Online _ Beware...


Dave20 wrote:

I CAN confirm that the 12.4 does NOT auto-migrate all your logins to the online vault.  I had my local ID Safe retained after the update.


If you are using a local vault and do an over the top install of Norton 2013 over your 2012 version, you will retain the local vault. It is only with a clean install of 2013 that you are forced to use the online vault.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.