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Kudos1 Stats

Identity Safe prompt me to open vault still FAILS

Why is Norton refusing to fix the problem of the "Prompt me to open vault" setting not working in Identity Safe? They've known about this systemwide issue for over THREE MONTHS, but are seemingly just ignoring its paying customers and not doing anything about it!. Surely, this can't be that difficult of a problem to solve, can it? And if it is, how could they release such a horribly flawed product?

I've used Norton for over five years, but I'm giving them just one more reboot with a failed login prompt before I ditch them altogether. I can't imagine that a company that releases such seriously defective versions of its product and just carries on as though everything is fine, is actually on top of things when it comes to protecting my computer. COMPLETE AND UTTER INCOMPETENCE!! And don't get me started on the hours-long, pedantic journey of frustration to India that is "online customer support"!

Time to checkout McAfee, I guess.

Replies

Kudos0

Re: Identity Safe prompt me to open vault still FAILS


s8nils wrote:

Why is Norton refusing to fix the problem of the "Prompt me to open vault" setting not working in Identity Safe? They've known about this systemwide issue for over THREE MONTHS, but are seemingly just ignoring its paying customers and not doing anything about it!. Surely, this can't be that difficult of a problem to solve, can it? And if it is, how could they release such a horribly flawed product?

I've used Norton for over five years, but I'm giving them just one more reboot with a failed login prompt before I ditch them altogether. I can't imagine that a company that releases such seriously defective versions of its product and just carries on as though everything is fine, is actually on top of things when it comes to protecting my computer. COMPLETE AND UTTER INCOMPETENCE!! And don't get me started on the hours-long, pedantic journey of frustration to India that is "online customer support"!

Time to checkout McAfee, I guess.


Hi,

I am not aware that NOrton is refusing to fix any defect. If you can share as much detail as possible I'll do my best to see that it gets to the proper team for resolution. My two systems running Norton products have not experienced anything like the problem you are describing.

Norton has teams in several different countries around the world so that they have people awake and ready to deal with any situation that arises.

Should you elect to change security products be sure to run the Norton Removal Tool

www.Norton.com/nrt

and reboot before attempting to install the new product.

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: Identity Safe prompt me to open vault still FAILS

@dickevans   Here is the link to the information that s8nils is referring to and also prassana_a 's response is included.

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