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Kudos0

identity safe reboots pc when validating password

After upgrading to windows 10 every time I put in my password the pc restarts. I have uninstalled and reinstalled. i have latest version. i tried from toolbar and directly from program. i need help I can't login to any site without my passwords.

Labels: Windows 10

Replies

Kudos0

Re: identity safe reboots pc when validating password

Are you using the stand-alone ID Safe or do you have one of the Norton anti-virus programs with ID Safe incorporated?

I installed the stand-alone version on Win10 the other day and it took several restarts to finally become updated.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: identity safe reboots pc when validating password

I'm using the stand alone version. I've had win 10 installed for couple weeks now just now logged into nis. and as I said I did a reinstall and it still does it even after several restarts. Which it does on its own.

Kudos0

Re: identity safe reboots pc when validating password

Have you found a solution for this yet? I just upgraded to Windows 10 last week and my identity safe is doing the same thing. I have the full Norton Security installed and everything else opens and runs fine except for the Identity Safe Vault. As soon as I enter the password the PC shuts off and reboots. I'm running Windows 10 Pro 64 bit. 

This is very frustrating as an IT consultant and an IT manager I've got over 150 passwords/identities saved in the vault and I'm currently having to access the vault from my smart phone and key in each password. 

I've completely removed all norton products with the removal tool and reinstalled and still the same result. 

I can only go another week or 2 like this and then I'm going to need to find a different product if not resolved. 

Kudos0

Re: identity safe reboots pc when validating password

Hello

Has the new version fixed this issue for you? The new version number is 22.5.4.xxx The new version is being given out in a phased in manner which started on Tues. so you may not have it yet. It has fixed some Windows 10 issues the Blog mentioned. You can get the new version by running Live Update if it has been pushed out to you.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: identity safe reboots pc when validating password

I'm running 22.5.4.24. I wiped my old nortons off and Down loaded and installed this version tonight. It still did not correct the problem. 

Kudos0

Re: identity safe reboots pc when validating password

I got mine fixed. i installed windows patch KB3081424. It can be found on windows support site. It has a link to download manually. i if that don't work try refreshing windows 10. i had issues also where it would  reboot on its own anytime. the first one fixed the problem with nis long enough to keep doing norton update till it finally takes. Norton would not be recognized by firefox after i got it fixed. the update finally fixed it and its running great. If u was running on Window 7 when u did upgrade i strongly suggest doing a refresh. a lot issues from 7 to 10

Kudos0

Re: identity safe reboots pc when validating password

Hello

Have you disabled Fast Startup? Fast Startup can cause many problems for Norton and other products also. Please try disabling it and then shut down your computer. With Fast Startup on, you don't get a full shutdown which is needed to fully install some updates.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: identity safe reboots pc when validating password

I've confirmed and tried all patches for both windows and norton. I've also disabled the fast startup. 

It will be a few weeks before I can take the time to refresh/reinstall the Windows 10. I have way too many applications required for my work for me to do a reinstall of windows and all applications for the work load I currently have. 

Kudos0

Re: identity safe reboots pc when validating password

Hello

Try looking into a Image Backup Program that you could perhaps use. I believe there may be even some free ones around.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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