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Kudos0

Identity Safe reduces full screen when open to sign in

When I open Identity safe to sign in on Edge, it opens in a reduced top side edge window size, also reducing the window size at the top in other browser windows that are open at the time.  It is not a full page size reduction, only the top side edge and it has a green border across the top.  I can hit the maximize page on the tab bar and all open windows including Identity Safe go back to and stay at full size.  I can't figure it out, try that I may.  ty

Replies

Kudos0

Re: Identity Safe reduces full screen when open to sign in

Hi @Secrent,

Thanks for reporting in Norton Community Forums. Can you please post screenshot to better understand this issue? Also, please make sure you have latest version of Norton extensions are installed in Edge browser. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Identity Safe reduces full screen when open to sign in

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe reduces full screen when open to sign in

Screen shot of Identity Safe sign in page with side and top edges reduced from full screen, also shows thin turquoise colored thin edge on top and sides.

[Admin Edit: Edited screenshot to mask email address]

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