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Kudos0

Identity Safe Settings Google Chrome Install Extension Link does not work

I am getting a message in my Norton Identity Safe Settings that the Google Chrome Extension needs to be installed.  When I click on the link to install extension, nothing happens.  I am running Google Chrome Version 50.0.2661.87 m.  I am able to log into the vault and the toolbar does appear on the Chrome webpage.  I do not understand why this message is appearing in my settings and why it does nothing to click on the install link.  

Furthermore, the Norton Identity Safe icon on the upper right hand side of the Chrome page is grey with the options selection in the drop-down is disabled.

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Kudos0

Re: Identity Safe Settings Google Chrome Install Extension Link does not work

Hello

What operating system are you using? Have you tried restarting your computer? If on Windows 8.1 or 10, have you disabled Fast Startup?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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