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Kudos0

Identity safe VAULT

Just want to open Vault.

Wont accept password, wont let me rejoin without passwrd, not even sure if i ever registerd for vault or not 

Replies

Kudos0

Re: Identity safe VAULT

Hello edwardshelp Please follow these instructions to setup and check for your vault.

https://support.norton.com/sp/en/us/home/current/solutions/v80684246_EndUserProfile_en_us

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.55 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Identity safe VAULT

Hello edwardshelp I'm following up since we have not heard from you. Is your issue corrected, can we assist further?

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.55 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Identity safe VAULT

HI

Thank You for your email. The issue has not been resolved, I have a vault account, but have forgotten the password. The "hint" they give you has not worked, just can't remember the password, at 69 years of age it's understandable I suppose, although I have a good system for passwords, but a Chrome issue wiped out the lot. Get messages that the EDGE is a better system than Chrom and will check this out.

I can get into other parts of Norton, but cant accept they will not allow me another password, given the info they have on me would have to indicate it is really me asking for help

Kudos0

Re: Identity safe VAULT

Hello again. BEFORE you do anything further follow the suggestions in this article. There are backups of your identity safe stored on your hard drive which you can recover. You can access your vault backups at My Documents\Norton Identity Safe Backups\<Norton account name Find the most current backup file by date, then copy/paste it to your desktop. From there you can import that data after resetting your password and getting the vault to open.

https://support.norton.com/sp/en/us/home/current/solutions/v5466274_ns_retail_en_us

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.55 / NSBU 22.15.1.8 / Norton Core v.267
Kudos1 Stats

Re: Identity safe VAULT

Hi edwardshelp,

I'm going to add this image for us older folks (I am 70) to more easily find the files that SoulAsylum is referencing.  Simply click on the Backups Folder link at the bottom of the page.  Enable Automatic Backups is the default setting, so the files should be present.

You may also find the following link helpful:

https://support.norton.com/sp/en/us/home/current/solutions/v15610370_ns_retail_en_us

My 2 ¢ - personally, I find EDGE to not be as user friendly as Chrome when using Norton.  There are not as many options available in Norton when using EDGE.

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