• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Identity safe: Vault open no logins

 Vault displays open but when you try to select a login it says there are no logins. NIS 2013 Ver 20.4.0.40 Win 7.

NIS also seems to freeze. NIS reinstalled twice not fixed. Help would be appreciated.

Replies

Kudos0

Re: Identity safe: Vault open no logins

hmmm check ur settings click on the identity protection and click  manage idenitity protection they all should be on and u will see configure {+} there u see all ur logons  also on that page u click the little clog on  bottom left side to get another page make sure both boxes are checked and ur also see iabout the type of pages u use like ie or firefox it should read everything is ok as well as other tabs for other settings  when u log on like yahoo mail it will say up top of page it saved it for u when i want to log on something i left click the vault and look for the logon for what i want to log on iam using windows 7 too and i have no issues with it  im sure one the others here who work for norton will talk to u as well like tim good luck if u still havign issues post here again and i know tim or one them will help u out i love the identity protection its best thing u chould ever have i have many sites i go to and try remember user name pw sucks but with that i only have to enter it once and its in there for good its best thing norton ever came out with

Kudos0

Re: Identity safe: Vault open no logins

Thanks for your response but Identity safe normally operates fine.  This problem occurs several times a day when I lose the ability to use logins and need to restart my computer if NIS has also stopped responding.

Kudos0

Re: Identity safe: Vault open no logins

oh it chould have something to do with ur computer i am not really sure tim here may be able to help u more on that he is the one who helps us here sorry i chouldnt help u any father on thati guess hes very busy it sometimes take a while before he answers the posts u chould trry and uninstall and reinstall it i know a bit ago i used system restore an d it messed up my n360 once i uninststalled and reinstalled the issue was gone or wait for tim

Kudos0

Re: Identity safe: Vault open no logins


DaveAU wrote:

 Vault displays open but when you try to select a login it says there are no logins. NIS 2013 Ver 20.4.0.40 Win 7.

NIS also seems to freeze. NIS reinstalled twice not fixed. Help would be appreciated.


Are you using a local or online vault to store your logins?

How did you reinstall NIS? Did you use the Norton Removal tool, or the Norton Removal and Reinstall tool?

Do you have a backup of your logins?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity safe: Vault open no logins

hmmm man thats like odd i dont seem to have any trouble with mines tim will help u its got me stumped i have no idear ur the 2nd person who have trouble with id safe sorry i cant help on that i have no idear

Kudos0

Re: Identity safe: Vault open no logins

HEY ALL NEW BUILD IS OUT THE NORTON 360 21.0.0.100 GO DL IT DONT FORGET TO UNINSTALL THE OLD ONE 1ST THEN INSTALL THE NEW ONE IAM ALREADY ON IT

Kudos1 Stats

Re: Identity safe: Vault open no logins


Autistic1 wrote:

HEY ALL NEW BUILD IS OUT THE NORTON 360 21.0.0.100 GO DL IT DONT FORGET TO UNINSTALL THE OLD ONE 1ST THEN INSTALL THE NEW ONE IAM ALREADY ON IT


There has been no announcements about v21 being released.  V21 is still in beta and should not be used on a production machine.  Betas should only be used on test machines.

Windows 10 x64 1909
Kudos0

Re: Identity safe: Vault open no logins

im using the online to store my logons and backups  and i use a program  i pay for (has nothing to to with norton its a program i paid for and it works well in removing programs  and even beta programs )to uninstall it becasue the norton rermoval tool wont work on the beta programs there is a issie with the  Identity safe: Vault  if u read the new posts there is a issue with the firefox and norton nis

Kudos0

Re: Identity safe: Vault open no logins

KRUSTY13:well of course u shuold  i using the  beta on a computer i use just for testing  and all that good happy crap the new beta versioon came out  just a day or 2 ago the v.21.0.0.100  beta not the FINAL VERSION

u got to read man read the posts from TIM  the new beta version came out ON 8/20/13 AT 6:21PM AND U WILL SEE U NEED TO GO DL IT AND INSTALL IT

as u see by my nick iam AUTISTIC, yes i have AUTSIM

BUT THAT DON T MEAN I AM DUMB ETHER

each autsitic person has one thing or another they smart in

iam smart in computers

Kudos0

Re: Identity safe: Vault open no logins


Autistic1 wrote:

KRUSTY13:well of course u shuold  i using the  beta on a computer i use just for testing  and all that good happy crap the new beta versioon came out  just a day or 2 ago the v.21.0.0.100  beta not the FINAL VERSION

u got to read man read the posts from TIM  the new beta version came out ON 8/20/13 AT 6:21PM AND U WILL SEE U NEED TO GO DL IT AND INSTALL IT

as u see by my nick iam AUTISTIC, yes i have AUTSIM

BUT THAT DON T MEAN I AM DUMB ETHER

each autsitic person has one thing or another they smart in

iam smart in computers


 

Autistic1,

I did read the posts on this thread, I also read the posts in the Beta board.  It seemed you were recommending to DaveAU to install a beta version to solve his problem.  This is not really recommended, so my post was to let Dave know.

Cheers.

Windows 10 x64 1909
Kudos0

Re: Identity safe: Vault open no logins

Thanks Krusty for your info, I don't have 360 and don't usually use beta versions.

Kudos0

Re: Identity safe: Vault open no logins

I use the online safe but also keep a locak back up.

I use the norton removal tool.

Haven't had the problem much for a while.

Kudos0

Re: Identity safe: Vault open no logins

This thread is closed from further comment. Please visit the forum to start a new thread.