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Kudos1 Stats

Identity safe vault will not open.

I am running Norton 360 on a new Windows 8 system.

I transferred my old passwords scross successfullly. However for the last 3 days every time I try to log into the vault there is a long delay and I get a "timed out" essage and told to check my internet connection.

Norton shows i that I am logged into my Norton account but the vault remains inaccessible.

I have checked for updates and rebooted several times. I have followed all the steps given by "Nathan" with no luck.

I have tried the "LiveChat" but gave up after 3 attempts as no one connected even after a 45 minute wait. All I get is "We are currently experiencing longer than expected wait times."

Help!

Neil

Replies

Kudos0

Re: Identity safe vault will not open.

I am running Norton internet security and have been having the same issue. I ended up have to reset my password and have not been able to log in since.

Jody

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