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Kudos0

Identity Safe Vault won't register credentials for Fidelity.com

I've tried resetting IE 11 completely.  Identity safe won't even offer to save the user name and password.  I've reported same to Norton through the auto reporting form, but I'm posting here to see if anyone else has had an issue, and if they have found a resolution.  Thanks!

Replies

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Do other sites register the logins correctly?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Thanks for responding.  Yes, all other sites are working.  Just fidelity.com login not able to record credentials.

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Hi surfr100,

Have you tried the Fidelity Help link:

https://fps.fidelity.com/ftgw/Fps/Fidelity/RtlCust/Resolve/Init

Also by the auto-report are you talking about the Option to "Report an issue with this site"?

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Yes, by auto-report I mean the option to "report an issue with this site."   I have reported fidelity.com as problem child site using this tool.

No, I did not use your link, although I know about it.  Reason: I don't have a problem logging in! 

Only have problem with Identity Safe Vault picking up the credentials, even when the orange toolbar button shows identity safe is on.

For some reason, identity safe won't pick up the credentials after they are entered.  Normally, for a new site login, identity safe toolbar shows "Save?" as the next step.  But it does not do so in this case.   Perhaps that gives a clue??

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Hello

Please see this link for information.

https://community.norton.com/en/forums/auto-acquisition-auto-fill-issue-list-fixed-urls

Please follow the directions in the last paragraph.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Thank you for the link, but the last para says to post the problem website to this thread, which I have done.

Did I miss a step?

Accepted Solution
Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

All is working again!  What I did (several times) is delete the login card within the vault and delete IE cache in order to try to force Identity Safe to reregister.  I also changed my password using Fidelity's password reset feature.  Not sure which fix did it, but right now Identity Safe is working on Fidelity.com.   

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

 Good news and thanks for letting us know the solution!

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

eBay.com will no longer 'register' with Identity Safe.  Quite frankly, this is a product I am paying for and I expect it to work properly without having to jump through a bunch of hoops.  I've been manually logging in for about a month and have tried everything including what Surfer100 did, to no avail.

Any suggestions would be appreciated.  The logins (I have 2 accounts there) are currently deleted from IDSafe because they wouldn't work anyway.  =(  I've cleared cache, tried to force it to reset, etc.  It won't even ask if I want it to save them logins.  Don't know what else to do.

Kudos1 Stats

Re: Identity Safe Vault won't register credentials for Fidelity.com

Ebay is working for me as I write this, but with a quirk.  First click it won't fill, but on second or third click it will.  I've seen this extra click behavior on other sites like Comcast too.

That doesn't help you if ID safe doesn't have your credentials.  One thing I've used to try to force a reset of credentials in ID safe: in IE, tools/options/advanced/reset to default.  Your bookmarks are saved, but you will need to reset your preferred homepage and your extensions, including Norton toolbar.  Sometimes this has helped me, but as always YMMV. 

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

@Surfer100  I will add the creds back to the safe and try what you are suggesting.  (Mind you, I still think it's ridiculous that we have to do this.)  

UPDATE:  I just attempted this again.  The bar with the 'there are 2 logins for this' shows up, but when I click on the one I want, it just won't fill.  =/

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Hello Angela

If you fill in the report that there is an issue with this site when you are on the eBay site, then it will be fixed when WAX rules are downloaded to you. The 2 latest lists are listed up on top with the other Announcements. What happens is that the websites change something change something and that causes the auto-fill-in to not work. So please report it and maybe it will get on the next WAX rules update.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

I hate to sound so ignorant, but what report?  I am not finding one and I'm feeling like a bit of a fool.  =/

Kudos1 Stats

Re: Identity Safe Vault won't register credentials for Fidelity.com

Hello Angela

Please follow the directions that you see in this Permalink. Then explain your issue.

Permalink      Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Thank you floplot!  That's why I wasn't seeing a report anywhere - I have my toolbar hidden.    Thanks!

Kudos0

Re: Identity Safe Vault won't register credentials for Fidelity.com

Hello Angela

You are very welcome and thanks peterweb .

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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