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Kudos0

Identity Safe will not open in EDGE browser

When I attempt to open Identity Safe in EDGE, it will try and all I get is the rotating circle.  I did discover a workaround.  If while it is doing that, I open it again, I then get the password login screen.  I have reinstalled several times, made sure all programs and files are updated, and emptied the browser history and recovery files.  Any ideas?

Replies

Kudos0

Re: Identity Safe will not open in EDGE browser

Hello John

Welcome to the Norton Community Forum

Do you have the latest version of Windows 10 and Edge? Please see this KB and see if it will help any?

https://support.norton.com/sp/en/us/home/current/solutions/v125566167_EndUserProfile_en_us

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe will not open in EDGE browser

I sometimes see this too with the Norton Edge extention.
Windows 10 & Edge fully upto date.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Identity Safe will not open in EDGE browser

Yes, Windows 10 and Edge are both up to date.  

Kudos0

Re: Identity Safe will not open in EDGE browser

Hello John, just a fast question. While the spinning circle is taking place and after you successfully enter your vault password to you get the small notification that you vault has synched? That may be what is happening, opening Edge earlier it did take 15-20 seconds for the vault password to open the vault. Until the vault had synched the vault on my end didn't open. Just a thought and observation.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe will not open in EDGE browser

No.  When I attempt to open the vault, I have the spinning circle forever.  The only way to proceed is to select the Norton Identity Safe icon again.  This results in the ENTER YOUR VAULT PASSWORD window.  Then is receive the vault synch notice.

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