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Kudos1 Stats

"Identity" tab grayed on main window ?

Strangest thing. Open norton.. click Identity. Its grayed out. Chrome is my browser and Norton says 'Setup Required' (see image).

Sounds easy to fix.. nope. Clicking 'Set Up Now' takes you to a random Norton page which has nothing to do with anything.

Safe Web/Antiphising says 'Disabled'... but theres no way to enable anything in Chrome.

Im computer literate and this has me stumped. I uninstalled norton and Chrome... no help.

Changing the 'Browser' from chrome to IE fixes the issue, and norton says, "You are protected", but the second you put it back to Chrome... it says 'Setup Required'. 

There simply is NO setup to do because no tab, no setting in chrome, no setting in norton exists to change this!

File Attachment: 

Replies

Kudos4 Stats

Re: "Identity" tab grayed on main window ?

i figured it out. as usual, a glitch. 

Install norton toolbar

why cant norton simply say, "Install norton toolbar"?

Kudos0

Re: "Identity" tab grayed on main window ?

Not fixed here.  What computersSHOULD said does not fix the described problem in any way.

Norton Toolbar is in both Google Chrome and in Internet Explorer.  Norton Security also present and just now been updated.  Upon opening IE, there IS the toolbar but the dialog opened saying something about need to setup Norton Tool Bar - "take only a few minutes".  Looking in Tools - Manage Addons, again there is listed Norton Toolbar, and it is Enabled already.

This tells me that "Identity" as shown in the big gray icon on the main product N.S. screen, is broken.  

The machine:  Tower desktop, Windows 10 64-bit, Browsers Google Chrome and Internet Explorer, ;  Security&Protection:  Norton Security fully updated.

Kudos0

Re: "Identity" tab grayed on main window ?

g_café_c Did you click on that BIG IDENTITY ICON on the main page, then go to the small gear icon at the bottom and go through your settings? The icon isn't broken for me on my install NSBU 22.14.0.54

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos1 Stats

Re: "Identity" tab grayed on main window ?

The solution is very simple, although it seems that a  major change was introduced with the latest NS build.

This applies to IE 11 under W 7 x64 as I don't have FF or Chrome installed.

I have always had Norton Toolbar add-on installed BUT disabled in IE 11 and Norton Identity Safety add-on enabled. No Vault setup.

 NS Identity tab icon was always green until version 22.12.1.15. With build 22.14.0.54 I had this:

I went to IE 11 Tools - Manage Add-ons  and enabled Norton Toolbar add-on and restarted IE 11.

Now NS GUI shows Identity tab green and Safe Web/Antiphishing components as installed. (Before they were showing as disabled with orange color). No vault setup was required.

Drawback: Now I have to see that ugly Norton toolbar each time I open my browser....

Hope this helps.

Cheers,

Kudos0

Re: "Identity" tab grayed on main window ?

g_cafe_c:

Not fixed here.  What computersSHOULD said does not fix the described problem in any way.

Norton Toolbar is in both Google Chrome and in Internet Explorer.  Norton Security also present and just now been updated.  Upon opening IE, there IS the toolbar but the dialog opened saying something about need to setup Norton Tool Bar - "take only a few minutes".  Looking in Tools - Manage Addons, again there is listed Norton Toolbar, and it is Enabled already.

This tells me that "Identity" as shown in the big gray icon on the main product N.S. screen, is broken.  

The machine:  Tower desktop, Windows 10 64-bit, Browsers Google Chrome and Internet Explorer, ;  Security&Protection:  Norton Security fully updated.

 g_cafe_c,

Can you go to IE 11 disable Norton Toolbar add-on, close IE 11 the reopen and enable Norton Toolbar add-on again?

It could refresh Identity tab in main NS GUI.

Kudos0

Re: "Identity" tab grayed on main window ?

If you are not using ID Safe, a greyed icon should not be a problem. In this case it is showing as Norton designed it.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Identity" tab grayed on main window ?

I did not yet catchup with the next posts.

SoulAsylum said:  g_café_c Did you click on that BIG IDENTITY ICON on the main page, then go to the small gear icon at the bottom and go through your settings? The icon isn't broken for me on my install NSBU 22.14.0.54

None of that matches what I find.  I click the big ID icon on main front window.  NO small gear icon!  None!  Just the windows says "Setup Required" and a button "Setup Now".  

Identity or whatever this is, is BROKEN!

Kudos0

Re: "Identity" tab grayed on main window ?

Apostolos,

The toolbar in IE is already enabled!  ALREADY ENABLED.  I never needed to specifically enable it.  

Other than that, the window I have here looks like what you presented.

Kudos0

Re: "Identity" tab grayed on main window ?

response to peterweb:  N.S. is signed in to Identity Safe, and this is shown in the main N.S. Window.

I'm still behind and will only very soon follow the suggestion of Apostolos to disable tool bar in IE, close IE, and reopen and re-enable toolbar in IE..  Not tried that yet.

Kudos0

Re: "Identity" tab grayed on main window ?

NO GOOD!  Same as before.  Disabled and then reenabled toolbar for IE.  Also restarted computer.  

Main NS gui shows gray Identity tab.  Open it and "Setup Required" and the "Setup" button.  No "gear icon" anywhere!!

NS gui shows that signed into ID Safe already while IE shows Vault is closed.  No sense!

Identity is BROKEN!!

Kudos0

Re: "Identity" tab grayed on main window ?

Further,  the interface in NS for Identity says Identity Safe not installed; but I KNOW IT IS installed!  I can look in Internet Explorer and plainly see the extension shown in Manage Addons of Tools.  I can also see the ID Safe icon in Google Chrome althrough there it is dim gray showing that it is dead.

Still further,  while already signed in to Norton account AND in to Identity Safe Vault, if I left click the gray ID Safe icon in Chrome, a dialog box opens saying, "Sign in to your Norton account to use Identity Safe".    Absolute Nonsense!   

ID Safe is BROKEN.

Kudos0

Re: "Identity" tab grayed on main window ?

g_cafe_c

response to peterweb:  N.S. is signed in to Identity Safe, and this is shown in the main N.S. Window.

I should have noted my response was to Apostolos when they noted No Vault Setup.

SoulAsylum said:  g_café_c Did you click on that BIG IDENTITY ICON on the main page, then go to the small gear icon at the bottom and go through your settings?

I think there is one step missing here. Click on the Big Identity button on the main NS screen. Then click the smaller Identity button. Then you will see the gear icon to access the settings.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Identity" tab grayed on main window ?

The screenshot I posted shows the greyed Identity Safe after clicking on the main UI icon. Clicking the greyed icon present will open the logins area. At the bottom in the small gear icon, clicking that he should see what is in the below screenshot.  https://support.norton.com/sp/en/us/home/current/solutions/v80684246_EndUserProfile_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: "Identity" tab grayed on main window ?

peterweb and SoulAsylum,

I am rechecking according to what peterweb described in the "... missing step...".  When I click on that second Identity (Safe) icon, it opens a window which shows the list of login account usernames & passwords.  I see there on the bottom of this window, a gear icon with an orange-outlined exclamation mark sub-icon in it.  That is apparantly warning that something is out-of-line, or not yet setup, but I cannot imagine what.  

As I say,  Big ID button on main NS, small Identity Safe button in the Identity window, the window with listing of logins displays and on the bottom is a gear icon with exclamation mark.    This as far as I have gotten.

Kudos0

Re: "Identity" tab grayed on main window ?

SoulAsylum

I find if I click on the gear icon as last described, I also see the same image as you post in the 7:38PM post of April 9 2018.  Still not see how to make whatever selection to make the main Identity icon of N.S. become firm and alive.  

This Settings window indicates:

GREENCIRCLE, Internet Explorer:  Everything is OK

GREENCIRCLE, Google Chrome:  Everything is OK

I see no other problems in the other tabs within this Settings window.

Kudos0

Re: "Identity" tab grayed on main window ?

g_café_c Do you use a vault? Have you setup that?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: "Identity" tab grayed on main window ?

g_cafe_c:

peterweb and SoulAsylum,

I am rechecking according to what peterweb described in the "... missing step...".  When I click on that second Identity (Safe) icon, it opens a window which shows the list of login account usernames & passwords.  I see there on the bottom of this window, a gear icon with an orange-outlined exclamation mark sub-icon in it.  That is apparantly warning that something is out-of-line, or not yet setup, but I cannot imagine what.  

As I say,  Big ID button on main NS, small Identity Safe button in the Identity window, the window with listing of logins displays and on the bottom is a gear icon with exclamation mark.    This as far as I have gotten.

g_cafe_c,

The Orange exclamation mark appears when Firefox is not selected as the Default Browser. 

Kudos0

Re: "Identity" tab grayed on main window ?

Thanks yank and SoulAsylum.

That particular machine does have a Cloud Vault associated so this is why I do not understand about what to setup.  What is to be setup would, as I can understand, be currently already setup.  

True, Firefox is not installed on that machine.  Just Internet Explorer, Edge, and Google Chrome.

The particular machine:  Windows 10 desktop/tower, Norton Security fully updated, and those listed three browsers installed.

Kudos1 Stats

Re: "Identity" tab grayed on main window ?

g_café_c, maybe I am out in left field on this comment, but you stated "That particular machine does have a Cloud Vault associated so this is why I do not understand about what to setup."

A Cloud Vault is "associated" (tied) to a Norton Account - an email address and a password - not to a specific machine.  The Cloud vault (dependent on the browser) can be used with any machine as long as you log into that specific Norton Account.  A Cloud vault used on different machines will sync.

A Local Vault is "associated" (tied) to a Windows User Account - thus a specific machine, as that machine's Windows User Accounts can not be used on other machines.  A Local Vault can be Exported and Imported onto another machine so they two vaults are the same, but they will not sync from machine to machine.

Hopefully this explains to you (rather than confuses) that if you have  Cloud Vault - it should be accessible from all machines via signing into your Norton Account that it is set-up on.

Kudos0

Re: "Identity" tab grayed on main window ?

yank, what you explain 11-apr-2018 | 7:24AM was better explained than the way I did.  

Either way, still I do not understand why the NS thinks a "setup" is still needed.  The cloud vault is already signed into.  NS fully updated.  Windows 10 up-to-date.  G.Chrome, Edge, IE up-to-date.    Identity tab of main NS interface window still gray-

Kudos0

Re: "Identity" tab grayed on main window ?

Mine is grey because Edge is my default browser.  Also, I don't have ID Safe installed in Chrome or Firefox.  I can live with the ID Safe section being grey.

Backup is grey too, probably because I have that disabled.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: "Identity" tab grayed on main window ?

All: There is an important missing link to the thread. We haven't seen a screenshot of what g_cafe_c is seeing. A picture sometimes is worth a thousand words.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93

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