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Kudos0

Identiy safe

I had internet explore probems and the help i recived had me rest all my settings in advaced network options now norton safe will not show up nor can i open norten on my short cutts i dont know if there is a setting i need to go back an change or what ...but thats where all my passwords are stored and need help.. thanks

Replies

Kudos0

Re: Identiy safe

I had internet explore probems and the help i recived had me rest all my settings in advaced network options now norton safe will not show up nor can i open norten on my short cutts i dont know if there is a setting i need to go back an change or what ...but thats where all my passwords are stored and need help.. thanks

Kudos0

Re: Identiy safe


humphreymnc wrote:

I had internet explore probems and the help i recived had me rest all my settings in advaced network options now norton safe will not show up nor can i open norten on my short cutts i dont know if there is a setting i need to go back an change or what ...but thats where all my passwords are stored and need help.. thanks


Could you provide a bit more info?  Which Norton Product are you using (NIS / N 360, stand alone ID Safe) and the version number (Support > About) as well as if you are using the online vault or the local vault?
 

Kudos0

Re: Identiy safe

Norton 360 stand alone safe, Local vault i think, and version not sure but not the lastest i think

Kudos0

Re: Identiy safe

Clicking on norten and it does nothing

Kudos0

Re: Identiy safe


humphreymnc wrote:

Clicking on norten and it does nothing


Hi,

If you cannot open the 360 UI then you may need to reinstall the program. Do that using the Norton Remove and Reinstall Tool found here: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN be sure to reboot and run live update after the installation.

Dick Win 10x64 current current NSBU

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