• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

idsafe for iphone / ipad - Norton doesn't refresh passwords from Safari.

When I change a password on my pc in id safe, it doesn't get reflected on iphone or ipad when I:

Go to safari / open web page / click share / norton idsafe

The old password populates and I get an incorrect password.

However, if I open Norton idSafe App on that same iphone / iPad, then the correct password is shown

This is on Windows 10 / latest updates 

ios 11.2.5 latest

Replies

Kudos0

Re: idsafe for iphone / ipad - Norton doesn't refresh passwords from Safari.

After you open the ID Safe app on the mobile device, does the correct password then show up in Safari? This seems to be a sync issue that might be resolved by opening the app. 

This is not a solution, but just trying to diagnose what may be happening.

Things happen. Export/Backup your Identity Safe data.