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Kudos0

IE 9 addon issue with norton safety minder

When accessing the internet with norton safety minder, I always get IE has stopped working. This is a performance issue with Internet Explorer 9 on windows 7 x64 based systems.

Description

Faulting Application Path: C:\Program Files (x86)\internet explorer\iexplore.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 9.0.8112.16421

Application Timestamp: 4d76255d

Fault Module Name: URLRate.dll

Fault Module Version: 2.1.0.52

Fault Module Timestamp: 4d893b4b

Exception Code: c0000005

Exception Offset: 00004f83

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2378640032

and the load time for Norton safety minder is 0.10 seconds, and navigation time with Norton Safety Minder is 1.08 seconds. For internet explorer 9, the addon is very slow, can you please fix the issue as soon as possible?

Replies

Kudos0

Re: IE 9 addon issue with norton safety minder

When accessing the internet with norton safety minder, I always get IE has stopped working. This is a performance issue with Internet Explorer 9 on windows 7 x64 based systems.

Description

Faulting Application Path: C:\Program Files (x86)\internet explorer\iexplore.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 9.0.8112.16421

Application Timestamp: 4d76255d

Fault Module Name: URLRate.dll

Fault Module Version: 2.1.0.52

Fault Module Timestamp: 4d893b4b

Exception Code: c0000005

Exception Offset: 00004f83

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2378640032

and the load time for Norton safety minder is 0.10 seconds, and navigation time with Norton Safety Minder is 1.08 seconds. For internet explorer 9, the addon is very slow, can you please fix the issue as soon as possible?

Kudos0

Re: IE 9 addon issue with norton safety minder

Hi  fyg56hij7ws576r,

What security product(s) do you have on the PC?

Thanks,

Katie

Thanks Katie
Kudos0

Re: IE 9 addon issue with norton safety minder

I have Norton 360 5.1.0.29 on my computer.

Kudos0

Re: IE 9 addon issue with norton safety minder

Hi fyg56hij7ws576r,

When you experience "IE has stopped working", do you get any error messages?

Have you tried to use Firefox, do you experience the same issue when using Firefox?

Besides Norton 360, do you have any other security products on the PC?

Thanks,

Katie

Thanks Katie
Kudos0

Re: IE 9 addon issue with norton safety minder

1. No, I did not get any other error messages after I got IE has stopped working, this was caused by Internet Explorer 9 compatibility issue with norton safety minder.

2. With Firefox 4.0.1, Norton Online Family 2.1.0.52 is not compatible.

3. No, I don't have other security products on my computer.

Kudos1 Stats

Re: IE 9 addon issue with norton safety minder

fyg56hij7ws576r,

The program is compatible with Internet Explorer 9 and Norton 360.  From what you described, it sounded like the program is not compatible with another security product on the PC.

Could you send us a screen shot that says IE has stopped working?

Are you able to access websites using Firefox 4.0.1?

Thanks,

Katie

Thanks Katie

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