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If you are having a problem running LiveUpdate, read this

Hi everyone,

Earlier this year, our signing certificate expired and was replaced by a new version of LiveUpdate. There are some users out there who did not get the fix for LiveUpdate automatically and are having problems getting content and product updates.  We can help you get the latest version of LiveUpdate to address this issue.

If you are having problems getting updates:

Please open the Symantec Solutions folder in the Finder (Applications -> Symantec Solutions) and select the LiveUpdate application. Select "Get Info" from the FIle menu in the Finder, and look at the version information for LiveUpdate. It should say "Version: 5.1.2". 

Next, go to the LiveUpdate folder  by following these steps:

1. In the Finder application choose "Go to Folder…" from the Go menu.

2. Copy and paste the following (without the quotes):

    "/Library/Application Support/Symantec/LiveUpdate"

and click Go.

3. There should be a file in that folder called "jlu-3.6.20.jar". You may see a file called jlu.jar, but there should be an additional file called "jlu-3.6.20.jar".

If either of these conditions are not met, you may not have received the update to LiveUpdate for some reason.

You can get most recent version of LiveUpdate here:


I apologize for any inconvenience this may have caused you.