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Kudos0

I'm disguisted.

I have had big problems with Norton product Security 5 Deluxe.

I tried to get help on this forum,nothing,OK I will ring Norton for help.Bad idea,Google it, first one up,Online Norton Support,Guru Aid.Had to give them access to my laptop,OK I thought sounds like a genuine Norton advisor,I did ask the question.He is wizzing all through the files,here's your problem he said,do this and Norton will run fine.

First it will cost me £100.00,what I said,I have to pay more money,I asked again thought you said you worked for Norton,I need help.He wanted cash,so I put the phone down rang Apple he has installed a virus on my laptop now.So Norton what you have to say to me,this is disgusting.

To top it off Norton Security 5 Deluxe is still not working.

Replies

Kudos0

Re: I'm disguisted.

hi Sonia

Don't ever use Google to find any Support Telephone Numbers you are more likely to find a scam rather than Official Support.

In Norton for Windows you can contact Support by clicking Help from the main Norton UI I'm sure it must be similar with Norton for Mac.

Michael

Kudos0

Re: I'm disguisted.

Thank you for reply.

Kudos0

Re: I'm disguisted.

hi Sonia

There are not so many users of Norton who have a Mac sometimes replies can take longer than those users who have Windows. Perhaps if you post your problem here a reply will be forthcoming if not I will try to bring it to the attention of somebody who can assist.

I'm not sure if any of the Guru's are Mac users but a number of Norton staff do look at the Mac Forum.

Michael

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