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Kudos0

IM not logging

I recently set up monitoring for my 12 year old.  I have verified that Chat supervision is on, and that the Norton plugin is installed and active in AIM.  In the OnlineFamily.Norton settings area for Chat I have set  it to "Monitored", but it shows "No IM accounts currently found"  under the IM Account list and "No IM Friends currently found" under the IM Friend list, so obviously something is not set up properly. What should I do? Thanks, Alec

Replies

Kudos0

Re: IM not logging

I recently set up monitoring for my 12 year old.  I have verified that Chat supervision is on, and that the Norton plugin is installed and active in AIM.  In the OnlineFamily.Norton settings area for Chat I have set  it to "Monitored", but it shows "No IM accounts currently found"  under the IM Account list and "No IM Friends currently found" under the IM Friend list, so obviously something is not set up properly. What should I do? Thanks, Alec
Kudos0

Re: IM not logging

Aoclarke,

Was the AIM client running at the time of the installation? if it was, have you restarted the client since the installation?

Kudos0

Re: IM not logging

I'm not sure, but the computer has been rebooted many times since the installation. I have also tried changing the setting from monitored to blocked and back again, but it doesn't seem to have changed anything.
Kudos0

Re: IM not logging

Hi Aoclarke,

Could you please share the version of AIM installed in the PC. 

And, I would further like to specify that the AIM account only after your child logs in and uses starts interacting with the friends online, we automatically do not fetch the list of buddies and populate it, as and when your child chats with the buddy, the specific friend would  get added to the list of buddies displayed in the portal. 

Are you seeing this issue, in spite of your child using the AIM client actively?

Thanks,

Rajesh D

Kudos0

Re: IM not logging

AIM version 6.8.14.6

My daughter uses AIM every day, and this issue has been there since the first day.  As I said before, it is not just that it does not pick up new buddies, it does not even seem to recognize her AIM account.

Kudos0

Re: IM not logging

I assume that your daughter is using the windows app, not the web client inside a webpage. In the AIM plugins, is there any non default plugins except NSM plugin?
Sean
Kudos0

Re: IM not logging

She is using the Windows client.  I'm not sure which plugins are default. The ones loaded are:

AOL Radio

AOL Mobile

Mail

Games.com

AIM Chat

Notes

Noton Safety Minder Plugin (you guys should correct the spelling on your plugin - it doesn't look too professional)

Kudos0

Re: IM not logging

Hi aoclarke,

 

I’m trying to get additional information on this issue by running a tool to collect more data. I just sent you a Private Message.  You should be able to see the PM icon, an envelope image in the upper right hand corner of the screen when you login to the forum. 

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: IM not logging

I am having the same problem:  IM Monitoring on, but OnlineFamily.Norton does not know what IM programs are being used, nor what friends being IM'd.  Program is AIM version 6.8.12.4.

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