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Kudos0

Impossible to configure Norton Security on an Android Tv Box

Hi there!

First on all, excuse my poor written English; I am a French Canadian, and I am on this English Forum because no one answered me on the French one.  :-(

That said, I bought Norton Security primarily for securing protection for my old desktop iMac, secondly for my Android TV Box, and finally for my tablets and phones, as the first and second devices are more at risk, given how my family and me use these different devices.

The first time I installed the Norton App on my Tv Box, everything worked fine, without any problem whatsoever. But I had to uninstall it as I did a complete reset to the plant settings, and an update for Android. Following that, and with all configurations done again, I could install the Norton App, but it failed to complete the initial configuration, an "Server Error" message appearing stating that they had issue with the processing of my request, and that I have to try again later.

I tried a considerable amount of times, even after resetting my modem and router, and uninstalling IPVanish, as a Norton agent told me once to do, but nothing new happened, always the same error message.

Since June, 25, 2017, I went on the chat in many occasions with various Norton Support agents, without any solution provided by them, nor a viable alternative, and no commitment either that there will be a quick update to the app for it to be compatible with my TV Box, and all other Android boxes.

They argued that on the Norton Website, it is written that protection will be provided for Android phones and tablets, but that there is no statement that the Android TV Boxes would be protected. I understand that very well, but Android is Android, and I am pretty sure that with a minimum of will, they can modify the app to be used on other Android devices, as a Tv Box.

You know what? The free AVG app is compatible and works fine on my TV box, and, I repeat, it's free!

Are the AVG techs better than the Norton team? This is incredible, to say the least, that a company who claim to be among the best with a lot of awards couldn't to such a simple thing, namely updating its app so it will be working on a TV Box running on Android, as most of the phones and tablets on earth. IMO, the Norton Management team has to do something about that issue, don't you think?

I am sure that a lot of people have Android TV Boxes, load a lot of apps and Kodi addons, and do streaming all the time. Don't they need a good protection for these devices as they need it for their pcs, phones and tablets?

I feel as I have thrown my money out of the window, at least in part, as my Tv Box is my second most important device in need of protection against viruses, malware, etc.

For your information, my TV Box is a Matricom G Box Q (first generation, and not the Q2 or Q3), running on Android 5.1.1.

Do you have a solution?

Thanks for you taking time to read me and... maybe give me a hint.

Christian

Replies

Kudos1 Stats

Re: Impossible to configure Norton Security on an Android Tv Box

From what I read, it is only the TV box giving you trouble. 

As the support agents pointed out, the Norton site says nothing about protecting any devices other than phones and tablets. Even though the TV box may run on the Android OS, it must have proprietary code added to the OS to give the TV functionality. This added code can be enough to make it incompatible with Norton's product. Even some Android phones have difficulty running Norton's products because the manufacturers add proprietary code and features that conflict with Norton. And Amazon's Kindle devices are not compatible, because they also use a modified Android OS.

So because of the above, you cannot get official support for this use of the product, and there is no guarantee that it can be made to work. If you can get another product to work, and as you point out it is free, that would be your best solution at this time for the TV box.

You can always post a suggestion about support for your type of device in the Product Suggestions board https://community.norton.com/forums/product-suggestions

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos2 Stats

Re: Impossible to configure Norton Security on an Android Tv Box

Hello Calliousax Clear your NMS cache then check your system time. Try setting your default language to English USA and see if the install completes. If so change back to your preferred language IF the install is good and recheck. I am by no means the resident expert with Android however this worked for other in another thread involving NMS and Android 5.1.1 on smartphones.

https://community.norton.com/en/comment/6830831#comment-6830831

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.253 / NSBU 22.16.3.21 / Norton Core v.270 on Android
Kudos0

Re: Impossible to configure Norton Security on an Android Tv Box

You made my day, SoulAsylum! Thank you very much!

I cleared the system cache, changed the language from French to English (US) and reinstalled the Norton app, and it worked without any problem...

Just to not lose my luck, I decided to not return it to French since I understand English language very well, and it's not a big deal for me.

Thanks again.

CaillouSax

Kudos0

Re: Impossible to configure Norton Security on an Android Tv Box

peterweb:

[...]

You can always post a suggestion about support for your type of device in the Product Suggestions board https://community.norton.com/forums/product-suggestions

 Done. Thanks.

Kudos0

Re: Impossible to configure Norton Security on an Android Tv Box

Glad you got things going again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Impossible to configure Norton Security on an Android Tv Box

@CaillouSax  Awesome news, glad the team here on the forums were able to get this resolved. Have a grand summer. Cheers.

SoulAsylum

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.253 / NSBU 22.16.3.21 / Norton Core v.270 on Android

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