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Kudos0

Incoming email problem with certain mail

I recently tried to create accounts with Microsoft and Apple and in both cases the email needed to verify the accounts never showed up in my email or even my spam folder. However, when I created my Norton account, that confirming email showed up in my mail within moments. I’m running the most recent Internet Security with Windows 7 and Yahoo email service (sbcglobal.net). Is it possible that the other confirming emails were somehow blocked by my firewall? If so, what is the solution? To the best of my knowledge, all other email is coming through fine.

Replies

Kudos0

Re: Incoming email problem with certain mail

I recently tried to create accounts with Microsoft and Apple and in both cases the email needed to verify the accounts never showed up in my email or even my spam folder. However, when I created my Norton account, that confirming email showed up in my mail within moments. I’m running the most recent Internet Security with Windows 7 and Yahoo email service (sbcglobal.net). Is it possible that the other confirming emails were somehow blocked by my firewall? If so, what is the solution? To the best of my knowledge, all other email is coming through fine.

Kudos0

Re: Incoming email problem with certain mail

Are you using web based email, or an email client? ie Outlook or Thunderbird. If you are using a client, try logging into your email providers web site to access your email.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Incoming email problem with certain mail

Its a web based Yahoo account (sbcglobal.net).

Accepted Solution
Kudos1 Stats

Re: Incoming email problem with certain mail


agaynor wrote:

Its a web based Yahoo account (sbcglobal.net).


If you are logging into a web page to get your email, and you say the emails are not there, it would have nothing to do with Norton. Norton can only deal with things once they get to your computer.

Check any and all folders on the sbcglobal web based email page. Try setting up one of your accounts again, being especially careful when entering your email address.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Incoming email problem with certain mail

Thanks for your response. I doubted that Norton could be the culprit, but I had to eliminate all possibilities. I have a Gmail account that I rarely access, so I'll see if my solution lies there as you suggested.

Kudos0

Re: Incoming email problem with certain mail

I used my Gmail account and everything came though with no problem so the problem was with the Yahoo mail server.

Kudos0

Re: Incoming email problem with certain mail

Thanks for letting us know.

We are here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.

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