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Kudos0

Incoming SMS not logged

I'm unable to see incoming SMS on son's phone.  I can see all his outgoing but not the incoming. Android version 4.0.4 on Galaxy 2.

Replies

Kudos0

Re: Incoming SMS not logged

Hi eatontj521,

Have you ever been able to see incoming SMS?

What version of Norton Family is running his phone?

Are you a basic Norton Family or Premier Norton Family user?

Where are you located, in US?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Incoming SMS not logged

Yes I was able to see incoming up until May 22.

version 2.6.0.19

Premier user

Dallas TX metro

Kudos0

Re: Incoming SMS not logged

Hi eatontj521,

Can you please send your Norton Family account email address to us by private message in the forum?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Incoming SMS not logged

Katie, I sent my email account info to you on 6/17.  Can you please provide an update?  My premier subscription ends in 3 weeks.  If this is not resolved before than, I will not be able to renew.

 

Please advise

Kudos0

Re: Incoming SMS not logged

Please disregard last post.  I'm not sure if you did anything or not, but I can see the incoming text again.

Thanks,

Tim

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