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Kudos0

Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

Please fix these issues ASAP... they are really annoying...

a. If I run VLC application on kid's android tablet to allow him to listen to mantras, even if the device is on standby ... norton app thinks it is being used and considers it as usage time for 'time supervision'. This is not correct. Please fix it.

b. Last night around 11pm IST, I used PIN to allow the tablet to run VLC application. Since then I am getting emails of usage of PIN continuously every hour.
c. My son seems to have visited a site 'reddit.com' last week or so. Since then continuously email notification of blocked site, are coming to me even if none of the browsers have that site open.

For 'b' and 'c'... I personally checked that even if the android tablet remains on standby and all applications are closed before I put the device on standby, still the emails keep coming. It's sure a defect.

These issues are really annoying. I am not sure how such simple defects remain in your solution. Please fix those ASAP.

Replies

Kudos0

Re: Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

Hi Unic Man,

I have sent you a personal message for more details to troubleshoot, could you please check "Inbox"?

Thanks!

Kudos0

Re: Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

Still the issue persists. I have more than 200 emails in my inbox now.
Kudos0

Re: Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

This is crazy. I had to deactivate time supervision to avoid this mail flood... it's useless.

Kudos0

Re: Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

Even though you believe that running VLC should not be counted as usage time since it's being used for audio, there are many that would argue that VLC allows all multimedia and therefore should be counted against time. We currently don't have any settings that allow a particular app to be ignored with respect to time usage.

For B: not sure if you are continuing to use the PIN each hour?

For C: when you mention that you are continuously getting notifications of the blocked site reddit.com, and have no browser open, are you indicating that these are emails or when you go to the portal to see the alerts?

Kudos0

Re: Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

About VLC, same thing doesnt happen for YouTube. Besides that if VLC is set to play music for only 1 hr or is not playing any music, counting that in usage time would be unfair for child right? For B: :-) As parent will you keep on unlocking every few mins with PIN?! Only I know the PIN and 100% it's not me using it every few minutes. In fact at last I kept the tab in front of me till I got notification without "anyone" touching it. For C: it is mail notification alert that I keep on getting indicating child visited reddit. But the tab is in front of me and not used by anyone!
Kudos0

Re: Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

For VLC, we will have to take a look at what it means to be running in the background and if that is counted as time usage. Hard to know if it's playing a movie or audio though I would suspect.

So for the PIN, it sounds like there is something going on where the device is continuing to report that the pin is being used. Can you send me the email alert directly (my email is in my profile). Also the model of phone and OS version would help as well.

Thanks

Kudos0

Re: Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

Sent.

Kudos0

Re: Incorrect email notifications continuously getting sent to me (parent) since last 24 hours

BTW about VLC ... I know technical challenges may be there but can't convince my kid about it...

I mean he/she can't use his tab because he/she forgot to kill VLC, is inviting frustration to the kid.

And then there is a genuine case of listening to mantras at night, and if the kid asks should he be awake to kill VLC after 1hr to be able to use tab next day sounds frustrating to the kid too.

I hope you understand what I mean. :-) 

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